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Manager, AML Operations Manager

BitgetMalaysia

12 jam yang lalu

Penerangan pekerjaan

About us

Bitget is one of the world's leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via

Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.

We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of crypto currency, then look no further than Bitget

About the role

Lead a 24 / 7 AML operations team responsible for KYC / KYB onboarding, customer due diligence (CDD), and real-time transaction monitoring across multiple shifts. Ensure seamless BAU (business-as-usual) coverage, regulatory compliance, and team performance while managing 50+ analysts and team leads across global time zones.

What you'll do

24 / 7 Shift Management & BAU Oversight

Manage 3-shift operations (morning / evening / night) for KYC and TM teams, ensuring 24-hour coverage for alerts, escalations, and urgent requests.
Optimize shift handover processes to maintain continuity , escalation trackers).

People Leadership / Management

Train, monitor, coach and lead 50+ analysts and team leads across shifts, fostering collaboration and accountability.

Address shift-related challenges (e.g., fatigue, attrition) through rotational schedules, recognition programs.

Operational Workflow Management

Manage the BAU workflows, identify any operational issues that impact efficiency and accuracy and revise the BAU steps accordingly

Liaise with KYC / TM vendors for performance issues at times of operational interruptions and quality issues

Oversee the account restriction approval process

Handle escalations for PEP / Adverse News / sanction screening alerts

What you'll need

Must-Have Experience

15 years in AML operations, with experience in managing shift-based teams (KYC / TM in financial institution, fintech, or crypto).

Hands-on experience with AML tools (e.g., Refinitiv World-Check, Chainalysis).

Proven ability to balance speed / accuracy in high-volume environments.

Both English and Chinese skills

Critical Skills

Shift Optimization : Ability to design fair schedules, manage overtime, and prevent burnout.

Crisis Management : Calm under pressure (e.g., midnight phishing attack investigation).

Regulatory Knowledge : FATF, BSA, AML / CFT laws for shift-work compliance.

People Management experience

Why Bitget?

Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges

We are a global company with staff members from over 50 different countries and regions

We are growing and looking for world-class ambitious talents to help us continue this journey

We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe

We offer competitive salaries and benefits

Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it

If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply

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Operation Manager • Malaysia