QUALITY CONTROL MANAGER

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable, and more connected world.

Job Overview

Supervise and control all incoming material, process, outgoing product quality, and drive continuous quality improvement.

Job Requirements

People Management

Lead the quality control and quality assurance department, including failure analysis, SI testing, allocating and balancing work across direct reports; reviewing and providing timely performance feedback; mentoring, developing, and motivating team members; resolving tough people / functional issues; submitting manpower applications; interviewing candidates; and providing feedback to achieve performance targets, retain, and develop key talent. Ensure compliance with requirements and optimize process capabilities to ensure product quality, customer service, and cost-effectiveness. Lead initiatives to reduce DPPM, customer complaints, returned values, and quality costs.

Procedure & Policy

Check department policies, initiate policy changes, prepare related materials, and monitor policy execution to ensure compliance with corporate standards.

Budgeting

Coordinate with functional teams to prepare annual department budgets and work plans, compare expenses monthly, analyze results, and report to the department director. Develop quality plans with management to set annual goals, build implementation strategies, and monitor progress. Apply systematic problem-solving methodologies to identify, prioritize, communicate, and resolve quality issues.

Quality Control

Lead incoming material and supplier management, facilitate quality improvements, monitor operations for compliance with instructions, identify risks, and ensure proper resource allocation. Oversee outgoing product quality control, monitor training, and ensure effective application of quality tools.

Customer Complaint Management

Analyze customer complaints, organize monthly quality review meetings, negotiate with customers, conduct site visits, and monitor follow-up actions to resolve issues cost-effectively and improve satisfaction.

Quality Issue Resolution

Guide engineers to resolve on-site quality issues, assist in cross-functional problem-solving, and lead supplier-related defect resolution and improvement initiatives.

Quality Improvement

Initiate and monitor monthly cross-audits, review Six Sigma improvements, and oversee daily quality improvement activities to ensure continuous enhancement of quality standards.

Reporting

Prepare operational performance reports, analyze quality data, and report findings to management and relevant stakeholders.

Candidate Profile

• Bachelor's degree in process engineering or quality-related field
• 8-10 years of experience in quality management, including 5 years in people management

Core Competencies

SET : Strategy, Execution, Talent (for managers)

Location : Prai, Penang, MY, 13600

Travel : 10% to 25%

Requisition ID : Function : Quality

Job Segment : Supply Chain Manager, Quality Manager, Operations, Customer Service

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