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Customer Experience Engineer

Customer Experience Engineer

Logicalis Asia PacificCyberjaya, Selangor, Malaysia
30+ hari lalu
Penerangan pekerjaan

Overview

The Role

We are seeking a Customer Experience Engineer as part of our expansion of our team in Cyberjaya. As a Customer Experience Engineer, you will play a crucial role in providing top-notch end user support services to our important customers in Australia and the surrounding region. You will be part of a dynamic team that supports a large fleet of Microsoft / Windows technology-based issues and requests, ensuring our customers' systems run seamlessly.

Responsibilities

  • Managing Microsoft technologies across our customers' end-user portfolios
  • Building and configuring new devices, onboarding / offboarding new users, managing user account administration and full IT infrastructure lifecycle
  • Responding, diagnosing, and resolving issues and requests, managing competing priorities between inbound requests and the ITSM queue, ensuring accurate and comprehensive notes are captured for each event
  • Liaising with users, suppliers, software / hardware vendors, and escalating all unresolved problems or requests to relevant teams

Requirements

  • Min 3 years of experience in end user support role
  • Experience in JIRA and ServiceNow
  • Exposure in ITIL processes will be an advantage
  • Ability to prioritise a demanding workload with a conscientious approach to time management
  • Team-spirited attitude with a passion for knowledge sharing and continuous improvement
  • Exposure to ITSM / JIRA or Service Now, hands-on device maintenance and troubleshooting experience
  • Knowledge of Office 365 and / or SCCM is a big plus

    • Benefits

  • Supportive team environment with a culture of sharing knowledge
  • Opportunity for growth : we support learning and development across different roles
  • Breadth of experience and purpose : opportunities to influence change and grow professionally
  • Flexible, modern, working arrangements : hybrid model balancing remote work and in-person collaboration

    • About us

    We are Logicalis, Architects of Change. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients\' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

    For people living with disabilities or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.

    Employment details

  • Seniority level : Mid-Senior level
  • Employment type : Full-time
  • Job function : Other
  • Industries : IT Services and IT Consulting

    • Referrals increase your chances of interviewing at Logicalis Asia Pacific by 2x

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    Buat amaran kerja untuk carian ini

    Engineer Customer Experience • Cyberjaya, Selangor, Malaysia