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Online Customer Service

Online Customer Service

Private AdvertiserKuala Lumpur, Kuala Lumpur, Malaysia
16 jam yang lalu
Penerangan pekerjaan

Benefits 福利待遇 :

  • 年假(12天数,每年增加1天)
  • 节日红包(RM50-RM300)
  • 年终奖金(13th Salary)
  • 门诊补贴 & 牙医补贴(RM500)

交通补贴 & 全勤奖金(RM500)

Annual Leave(12 Days,Every year +1 day)

  • Festival Ang Pao(RM50-RM300)
  • Year-end bonus.(13th Salary)
  • Outpatient & dental allowances.(RM500)
  • Transportation allowance & full attendance bonus.(RM500)

    • Responsibilities 岗位职责 :

  • 向潜在客户和新客户提供介绍性信息,例如产品手册说明
  • 处理客户投诉并协助解决产品或服务相关问题
  • 通过电话、网页聊天或电子邮件与客户进行后续跟进,确认其对所购买产品或服务是否满意
  • 访问数据库以检索客户账户信息
  • 向客户推荐可能对其有益的其他产品或服务
  • 在必要时将客户的疑问和问题上报处理
  • 在每次联系后更新客户记录

    • 持续了解公司最新的产品和服务信息

    Providing introductory information, such as a product manual explanation, to prospective and new customers

  • Handling customer complaints and troubleshooting issues with products or services
  • Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received
  • Accessing databases to retrieve account information for customers
  • Letting customers know about additional products or services that might benefit them
  • Escalating queries and concerns when necessary
  • Updating customer records following each contact
  • Staying up to date on the latest products and services an organization provides

    • Requirements 岗位要求 :

  • 有良好的沟通能力与服务意识,打字速度快。
  • 中英文流利。
  • 有客服及行业相关经验者优先。

    • 即可能上岗为佳。

    Good communication skills and strong service awareness; fast typing speed.

  • Proficiency in both Chinese and English.
  • Prior experience in customer service or related industries is preferred.
  • Immediate availability is an advantage.
    • Buat amaran kerja untuk carian ini

    Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia