Talent.com
Overnight Concierge Mandarin & Cantonese Speaker (Remote, Malaysia)

Overnight Concierge Mandarin & Cantonese Speaker (Remote, Malaysia)

Ten GroupSeberang Perai, Penang, Malaysia
30+ hari lalu
Penerangan pekerjaan

Overview

Location : Malaysia (Fully Remote)

Languages : Cantonese, Mandarin & English (Fluent)

Shift Hours : 10 : 00 PM – 7 : 00 AM MYT, Monday to Sunday, including Public Holidays

Join the World’s Leading Luxury Lifestyle Company

Are you passionate about creating unforgettable experiences? Do you thrive in fast-paced environments, love solving problems, and enjoy helping people live better, more fulfilled lives?

As a Lifestyle Manager on our Overnight Team, you’ll work with high-net-worth members across APAC, using your creativity, resourcefulness, and cultural knowledge to deliver world-class service — whether that’s securing last-minute travel arrangements, sourcing sold-out concert tickets, or recommending the perfect birthday dinner spot in Hong Kong.

At Ten Group, no two days are ever the same. You’ll be part of a global network of service experts, powered by innovative technology and driven by human connection.

Responsibilities

  • Serve as a trusted advisor for our premium members — delivering personalized assistance across dining, travel, entertainment, retail, and lifestyle needs.
  • Communicate confidently and professionally with members via phone, chat, and email.
  • Handle and resolve complex, high-touch requests with care, accuracy, and attention to detail.
  • Proactively recommend services and experiences aligned with member preferences and past usage.
  • Collaborate with internal teams to ensure seamless execution and follow-up on every request.
  • Translate and localize member communications where needed (Mandarin / Cantonese).
  • Maintain strong documentation in our internal CRM systems.

What We’re Looking For

  • Fluency in Cantonese, Mandarin & English (both spoken and written)
  • Strong customer service experience, ideally in luxury, hospitality, or concierge services
  • Excellent time management & multitasking skills — you’ll be handling multiple high-priority requests
  • Calm and professional demeanor, even under pressure
  • Independent, self-motivated, and accountable – especially in a remote, overnight setting
  • A passion for solving problems, helping others, and exceeding expectations
  • Familiarity with APAC markets, especially Greater China, is a plus
  • Experience supporting high-net-worth or VIP clients is highly valued

    • Working Hours

  • This is a full-time remote position based in Malaysia
  • Working hours : 10 : 00 PM to 7 : 00 AM (MYT), including weekends and public holidays
  • You must have the legal right to work in Malaysia

    • Requirements

  • Fluency in Mandarin, Cantonese, and English (spoken and written).
  • Exceptional verbal and interpersonal skills, able to communicate calmly and professionally with both members and suppliers at all times.
  • Strong ability to work independently and deliver high-quality results with minimal supervision.
  • A genuine commitment to customer satisfaction, with a proactive attitude and willingness to go the extra mile to get the job done.
  • Excellent problem-solving skills, with the tact and diplomacy needed to handle complex situations effectively.
  • Outstanding time management and multi-tasking abilities to juggle multiple priorities simultaneously.
  • Strong attention to detail and a drive to meet deadlines and maintain high standards.
  • Enthusiasm for working in a complex, fast-paced, and dynamic environment.
  • Experience supporting Ultra High Net Worth (UHNW) clients in customer service, dining, ticketing, or hospitality is a plus.

    • Additional Attributes

  • Adaptability to change and evolving environments.
  • Ability to work independently while demonstrating accountability.

    • Flexibility

    Note : This position is a full-time 40-hours-per-week role on a shift basis. The right candidate needs to be flexible in offering services between 10 : 00 PM–7 : 00 AM local time, Monday to Sunday, including public holidays.

    Please note : This is a remote role in Malaysia, and we require candidates who have the right to work in Malaysia.

    Benefits

    Why You’ll Love Working Here

  • Global exposure : Work with colleagues and members from around the world
  • Remote flexibility : Enjoy work-from-home convenience while engaging with elite clients
  • Generous rewards :
  • Monthly “Treats on Ten” (surprises on the 10th of every month!)
  • 3 extra days of annual leave in your 3rd year
  • 1 full month of paid sabbatical leave every 5 years
  • Ten Loyalty Rewards Program — think of it as “extra spending money” for your next adventure
  • Work-from-anywhere holiday program (use any of our 20+ global offices)
  • A workplace that celebrates diversity , values your ideas, and invests in your development

    • Please have a look our video!

    #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Mandarin Speaker • Seberang Perai, Penang, Malaysia

    Pekerjaan yang berkaitan
    • Dinaikkan pangkat
    Overnight Concierge Mandarin & Cantonese Speaker (Remote, Malaysia)

    Overnight Concierge Mandarin & Cantonese Speaker (Remote, Malaysia)

    Ten GroupBatu Kawan, Penang, Malaysia
    Cantonese, Mandarin & English (Fluent).PM – 7 : 00 AM MYT, Monday to Sunday, including Public Holidays.Join the World’s Leading Luxury Lifestyle Company. Are you passionate about creating unforgettabl...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Virtual Travel Concierge - Trilingual Speaker in Malaysia

    Virtual Travel Concierge - Trilingual Speaker in Malaysia

    Ten GroupBayan Lepas, Penang, Malaysia
    Join Our APAC Team as a Mandarin & Cantonese-Speaking.Are you passionate about luxury travel and delivering unforgettable customer experiences?. If so, Ten Group is looking for someone just like you...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Introducing Brokers (IB Partners) - Malaysia

    Introducing Brokers (IB Partners) - Malaysia

    Newton Global Commercial Business LtdKulim, Kedah, Malaysia
    Introducing Brokers (IB Partners) - Malaysia.Introducing Brokers (IB Partners) - Malaysia.Newton Global Commercial Business Ltd. Direct message the job poster from Newton Global Commercial Business ...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
    • Dinaikkan pangkat
    Overnight Concierge Mandarin & Cantonese Speaker (Remote, Malaysia)

    Overnight Concierge Mandarin & Cantonese Speaker (Remote, Malaysia)

    Ten Lifestyle GroupSungai Petani, Kedah, Malaysia
    Location : Malaysia (Fully Remote).Languages : Cantonese, Mandarin & English (Fluent).Shift Hours : 10 : 00 PM - 7 : 00 AM MYT, Monday to Sunday, including Public Holidays. This is a remote role in Malaysi...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Overnight Concierge (Mandarin, Cantonese and English required) - Malaysia

    Overnight Concierge (Mandarin, Cantonese and English required) - Malaysia

    Ten GroupBatu Kawan, Penang, Malaysia
    Ten Group is looking for passionate, motivated, and resourceful individuals to join our APAC team as a.In this role, no two days are the same. You’ll support high-profile members by providing person...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
    • Dinaikkan pangkat
    Overnight Concierge – Remote in Malaysia

    Overnight Concierge – Remote in Malaysia

    Ten Lifestyle ManagementKulim, Kedah, Malaysia
    Overnight Concierge – Remote in Malaysia.Deliver World-Class Service to VIP Clients — From the Comfort of Your Home.Mandarin, Cantonese, and English. Work from Anywhere in Malaysia.Enjoy the flexibi...Tunjukkan lagiKemas kini terakhir: 12 hari yang lalu
    • Dinaikkan pangkat
    AVP Hotel Sales, Non-Central & East Malaysia Region

    AVP Hotel Sales, Non-Central & East Malaysia Region

    AstroGeorge Town, Penang, Malaysia
    AVP Hotel Sales, Non-Central & East Malaysia Region.AVP Hotel Sales, Non-Central & East Malaysia Region.We practice a vibrant & energetic office culture. We provide opportunities for career advancem...Tunjukkan lagiKemas kini terakhir: 21 hari yang lalu
    • Dinaikkan pangkat
    Lifestyle Manager - Travel - Trilingual Speaker - Full remote in Malaysia

    Lifestyle Manager - Travel - Trilingual Speaker - Full remote in Malaysia

    Ten Lifestyle GroupBatu Kawan, Penang, Malaysia
    Join Our APAC Team in Malaysia as a Mandarin & Cantonese-Speaking Virtual Travel Consultant!.Are you passionate about travel and luxury experiences?. We’re looking for a dynamic and enthusiastic.A t...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
    • Dinaikkan pangkat
    PCI Associate(Malaysia)

    PCI Associate(Malaysia)

    Selkirk Sport - We Are PickleballKulim, Kedah, Malaysia
    Pickleball is the fastest growing sport in the US and Selkirk Sport is the market leader in manufacturing all things Pickleball! We are an agile company with a collaborative management style whose ...Tunjukkan lagiKemas kini terakhir: 8 hari yang lalu
    • Dinaikkan pangkat
    Customer Success Specialist - Mandarin Speaker - Penang

    Customer Success Specialist - Mandarin Speaker - Penang

    Arvion ServicesGeorge Town, Penang, Malaysia
    Customer Success Specialist - Mandarin Speaker - Penang.We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client, a leading global e-commerce brand.In this role, ...Tunjukkan lagiKemas kini terakhir: 9 hari yang lalu
    • Dinaikkan pangkat
    Customer Success Manager (Chinese-speaking)

    Customer Success Manager (Chinese-speaking)

    JubliaCentral George Town, Penang, Malaysia
    Customer Success Manager (Chinese-speaking).Jublia is a global leader in the event technology sector.We power event platforms with a specific focus on 1 : 1 Meetings, Content Discovery, and Audience ...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
    • Dinaikkan pangkat
    Travel Concierge - Trilingual Speaker - Full remote in Malaysia

    Travel Concierge - Trilingual Speaker - Full remote in Malaysia

    Ten GroupSungai Petani, Kedah, Malaysia
    Join Our APAC Team in Malaysia as a Mandarin & Cantonese-Speaking Virtual Travel Consultant.We’re seeking a dynamic Virtual Travel Consultant specializing in Lifestyle Management to complement our ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Virtual Travel Concierge - Trilingual Speaker in Malaysia

    Virtual Travel Concierge - Trilingual Speaker in Malaysia

    Ten Lifestyle GroupKulim, Kedah, Malaysia
    Virtual Travel Concierge - Trilingual Speaker in Malaysia.Be among the first 25 applicants for this exciting remote role at Ten Group, a global leader in luxury travel concierge services.As a Virtu...Tunjukkan lagiKemas kini terakhir: 24 hari yang lalu
    • Dinaikkan pangkat
    Ubuntu Security Engineer

    Ubuntu Security Engineer

    CanonicalKulim, Kedah, Malaysia
    Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join or sign in to find your next job.Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Be among the first 25 a...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    Customer Success Specialist - Mandarin speaker

    Customer Success Specialist - Mandarin speaker

    Two95 International Inc.Bayan Lepas, Penang, MY
    Quick Apply
    Mandarin-speaking customers, providing exceptional support and guidance to ensure they have an outstanding experience with our services. You’ll handle customer inquiries, resolve issues, and support...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Customer Service - Mandarin Speaker - RM4000 - Hybrid

    Customer Service - Mandarin Speaker - RM4000 - Hybrid

    Pinnacle Business ServicesBatu Kawan, Penang, Malaysia
    Pinnacle is expanding! As a leading customer support solutions provider, we’re partnering with a premier client in the urban mobility and cycling industry — enhancing local transport by improving b...Tunjukkan lagiKemas kini terakhir: 17 jam yang lalu
    • Dinaikkan pangkat
    Travel Concierge - Trilingual Speaker - Full remote in Malaysia

    Travel Concierge - Trilingual Speaker - Full remote in Malaysia

    Ten Lifestyle GroupCentral George Town, Penang, Malaysia
    Travel Concierge - Trilingual Speaker - Full remote in Malaysia.Join Our APAC Team in Malaysia as a Mandarin & Cantonese‑Speaking Virtual Travel Consultant! Are you passionate about travel and luxu...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Overnight Concierge (Mandarin, Cantonese and English required) - Malaysia

    Overnight Concierge (Mandarin, Cantonese and English required) - Malaysia

    Ten Lifestyle GroupGeorge Town, Penang, Malaysia
    Overnight Concierge (Mandarin, Cantonese and English required) - Malaysia.Ten Group is looking for passionate, motivated, and resourceful individuals to join our APAC team as a.You\'ll support high...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu