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Sales Operation Executive
AONIC Holdings Pte LtdMalaysia, Malaysia9 jam yang lalu
Penerangan pekerjaanMinimum 1 year of experience in operations, logistics, customer service, or order fulfillment—preferably in e‑commerce, lifestyle, or consumer electronics sectors. Familiarity with online sales platforms such as Lazada, Shopee, TikTok Shop, and backend systems like Shopify, and inventory / fulfillment tools. Basic proficiency in Excel for order tracking, reporting, and simple data analysis. Strong organizational skills with the ability to manage multiple workflows and meet tight deadlines. A proactive, problem‑solving mindset with the initiative to identify and resolve issues independently. Excellent verbal and written communication skills, with a customer‑first attitude and experience handling service escalations professionally—both before and after purchase. High attention to detail, especially in managing order data, customer information, and service documentation. Bonus : Experience working with consumer tech / lifestyle products or managing warranty / repair workflows.
About Aonic
Aonic, formerly Poladrone, is a leading technology company specializing in drone solutions and software. Established in 2016, Aonic expands beyond drone technology to provide solutions across agriculture, industry, services, retail, academy, and lifestyle.
Job Overview
SALES OPERATIONS EXECUTIVE (Malaysia). The ideal candidate is detail-oriented, solutions-driven, and thrives in fast-paced e-commerce environments.
Key Responsibilities
- Coordinate daily order fulfillment across e-commerce platforms (Lazada, Shopee, TikTok Shop, Shopify, etc.).
- Liaise with logistics partners and internal warehouse teams to track shipments, resolve delivery issues, and minimize fulfillment delays or errors.
- Serve as the first point of contact for pre‑purchase and post‑purchase customer inquiries—responding to product questions, assisting with buying decisions, troubleshooting product issues, managing returns or exchanges, and processing warranty claims.
- Collaborate with a support team member who assists in pre‑purchase communication and fulfillment preparation to ensure seamless operations.
- Monitor and maintain operational SOPs to deliver a consistent and high‑quality customer experience.
- Update product warranty records and maintain accurate documentation for repairs, replacements, and service cases.
- Collaborate with the sales and marketing teams to support campaign execution, stock preparation, and peak‑season operations.
- Provide operational insights and suggestions to improve fulfillment efficiency, reduce costs, and enhance customer satisfaction.
- Generate basic reports using Excel on order volume, fulfillment performance, customer feedback, and issue resolution to support continuous improvement.
Qualifications
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Sales and Business Development
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Sales Executive • Malaysia, Malaysia