Consumer Care Representative

Resmed Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Customer Service Executive (Contact Centre)

The primary role of Customer Support function is to provide exceptional customer service, sales and marketing support via different channels of communication. Key deliverables include addressing customer enquiries related to ResMed products, services, warranty, order processing, data entry and resolving general complaints. Identifying sales opportunities associated with customer enquiries. Providing first line technical and clinical assistance and escalating the issue to relevant teams for timely resolution.

Responsibilities

• Create a gold star consumer experience across all interactions and pathways, striving to meet the consumer's needs in their first point of contact.
• Identify, handle and convert all sales opportunities confidently by engaging with consumers in finding the right combination of products and services to meet their needs.
• Actively promote ResMed product and service offerings to existing and potential consumers, including promotions, product releases, partnerships & self-service options.
• Demonstrate a strong sense of ownership of our consumer's omni-channel experience, nurturing a pipeline from initial enquiries through to processing sales and after sale support.
• Advocate for and educate on the continued usage of ResMed products and services to the consumer throughout their ongoing sleep health journey to Awaken their Best. In turn, creating consumer advocates along the way.
• Strong commitment and drive to achieve weekly, monthly and quarterly sales targets while continually providing a gold star consumer experience. Actively think of and be involved in continuous improvements projects and their implementation within the Direct to Consumer Channel.

Qualifications

To get us really excited, you will have an understanding of Australian Consumer Law relating to Retail and Manufacturers, be knowledgeable in using Salesforce, phone systems and MYOB.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

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