Customer Solutions Manager (Escalator Projects), SEA

Customer Solutions Manager (Escalator Projects), SEA page is loaded## Customer Solutions Manager (Escalator Projects), SEAlocations : Petaling Jayatime type : Temps pleinposted on : Offre publiée aujourd'huijob requisition id : R

• Customer Solutions Manager (Escalator Projects), KONE Southeast Asia
• We are looking for a Customer Solutions Manager (CSM) to lead the most demanding
• escalator projects
• and play a key role in growing KONE’s modernization and new building business. The CSM will collaborate with sales, engineering, global teams, and the Supply Line organization to develop competitive and customer-focused solutions, ensuring technical and commercial excellence throughout the tendering process and project lifecycle.
• What You’ll Do
• Demand Creation :
• Work closely with the sales team to evaluate Requests for Proposal, identify new opportunities, and engage with consultants, architects, and key customers to define project requirements and promote KONE solutions.
• Opportunity Evaluation :
• Support project assessments by reviewing customer specifications, timelines, and technical feasibility. Coordinate traffic analysis, BIM inputs, and risk reviews with local and regional experts to ensure optimal solution design.
• Tender Creation :
• Lead the preparation of tender, technical solution definition, and life-cycle value analysis. Drive internal alignment between country, regional, and global stakeholders to ensure timely and high-quality tender submissions.
• Value Engineering :
• Develop optimized and cost-effective escalator solutions that meet project requirements while ensuring competitiveness, sustainability, and customer satisfaction.
• Post-Tender Support :
• Participate in customer presentations, clarify technical details, and ensure consistent communication and follow-up during the negotiation phase.
• Project Handover & Execution Support :
• Ensure a smooth transition from sales to execution by coordinating start-up meetings, validating as-sold specifications, and providing support for technical variations or customer clarifications during execution.
• Continuous Improvement :
• Share insights with product and offering management, support internal capability building, and contribute to the Customer Solutions Engineering network within KONE.
• What You Bring
• Bachelor’s degree in Engineering or relevant field, with
• 5+ years of experience
• in escalator projects
• Strong understanding of escalator design, construction, and modernization processes.
• Excellent communication, coordination, and presentation skills.
• Ability to translate customer needs into technical and commercial solutions.
• Proficiency in English and familiarity with CRM and engineering tools (AutoCAD, BIM, etc.).
• KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies. At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful.
• #LI-PS1Chez KONE, nous nous attachons à créer une culture de travail innovante et collaborative, dans laquelle nous valorisons la contribution de chaque individu. L’engagement de chacun de nos salariés est au cœur de notre démarche collaborative et nous encourageons la participation de chacun ainsi que le partage d’informations et d’idées. Nous nous engageons au quotidien dans une démarche durable et responsable, s’appuyant sur des pratiques commerciales éthiques. Nous développons une culture basée sur la confiance, le respect et le travail en équipe ainsi que sur la reconnaissance de la performance individuelle. Rejoindre KONE, c’est rejoindre une entreprise ou il fait bon vivre, respectueuse de la qualité de vie de chacun de ses collaborateurs. Nous sommes fiers de proposer des parcours de carrières riches en expériences et opportunités qui vous aideront à atteindre vos objectifs professionnels et personnels.En savoir plus sur

#J-18808-Ljbffr