Customer Service Associate [Mandarin Support, WFH Arrangement]

TDCX Federal Territory of Kuala Lumpur, Malaysia TDCX Federal Territory of Kuala Lumpur, Malaysia Get AI-powered advice on this job and more exclusive features. Attractive remuneration, perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Recognition programs and engaging activities Strong learning and development plans Easy access to public transport Flexible working arrangements Expert coaching and mentoring Global company with numerous industry awards Provide exceptional support to customers using cryptocurrency products and services, ensuring smooth transactions and issue resolution in a fast-paced environment. Customer Support Respond via live chat to inquiries about crypto transactions, accounts, and product features Provide accurate information on wallets, trading platforms, and security Troubleshoot transaction and account access issues Collaborate with technical teams for complex problems Education & Guidance Educate customers on best practices and security Guide onboarding and platform usage Feedback & Reporting Collect and report customer feedback Compliance Awareness Ensure compliance with regulations and internal policies Stay updated on crypto trends and technologies Work with Compliance, Product Development, and Marketing Participate in training sessions Suggest process improvements Help develop FAQs and training materials Education : Diploma / Bachelor’s in Business, Communications, or related field (preferred) Experience : 1.5+ years in customer service, preferably in fintech, crypto, or banking Knowledge : Strong understanding of cryptocurrencies, blockchain, and digital wallets Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Job function Analyst Industries Outsourcing and Offshoring Consulting and Financial Services Referrals increase your chances of interviewing at TDCX by 2x Get notified about new Customer Service Specialist jobs in

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