Online Customer Support Jobs – Work from Home in Malaysia

Job Summary :

The Elite Job is seeking dynamic, customer-focused individuals to join our team as Online Customer Support Representatives. This is a work-from-home position based in Malaysia, offering flexibility and the opportunity to assist customers through various digital channels, ensuring excellent service and customer satisfaction. The role demands strong communication skills, a problem-solving attitude, and the ability to work independently in a fast-paced environment.

Key Responsibilities :

• Provide prompt, efficient, and high-quality customer support through email, chat, and other online platforms.
• Address customer inquiries, resolve issues, and ensure that customers have a positive experience.
• Maintain a high level of professionalism and empathy when interacting with customers.
• Troubleshoot and resolve technical or service-related issues.
• Document customer interactions and maintain accurate records of issues and resolutions.
• Stay updated on product knowledge, policies, and company services to provide accurate information.
• Collaborate with other team members and departments to resolve customer concerns.
• Achieve customer satisfaction goals and maintain service level agreements (SLAs).
• Participate in training sessions and team meetings as needed.

Required Skills and Qualifications :

Experience :

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Benefits :

Why Join The Elite Job :

How to Apply :

To apply for this position, please submit your updated resume and a cover letter detailing your relevant experience and why you would be a good fit for this role. Applications can be submitted through our online job portal, or by emailing your documents to us. Only shortlisted candidates will be contacted for an interview.

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