Area Manager Retail Operations

Title : Area Manager Retail Operations

Location : Johor Bahru, MY

Global Business Unit : CG

Job Function : Sales

Requisition Number : Job Responsibilities

• Drive sales generating activities to achieve sales target of the assigned outlets.
• Ensure sales collection are in order and bank into company's account.
• Supervise performance of PIC to carry out duties in accordance with company SOP.
• Control all other operating costs i.e., outlets expenses and outlet labour cost.
• Perform monthly cash audit check for outlets.
• Ensure outlet achieve good OEA results.
• Ensure compliance by outlets to all set procedures for stock management.
• Proper stock accountability i.e. Stock count, ordering and usage.
• Ensure stock count & wastage within control as per KPI.
• Recruitment of outlet personnel.
• Monitor / control outlet attrition rate.
• Plan appropriate placement of staff.
• Provide necessary direction on manpower planning during peak season or when necessary.
• Ensure compliance to labor law when handling HR issues.
• Ensure all products are prepared according to SOP.
• Ensure outlet compliance to set hygiene standards to prepare safe foods.
• Plan and organize necessary training or activities to achieve service standards.
• Take corrective action to prevent recurrence of customer complaints.
• Ensure proper execution of advertising and promotion activities.
• Report progress and effectiveness to the management.
• Improve and monitor customer service.
• Ensure operations KPI are properly cascaded to outlet PIC and staff through proper performance goal setting, tracking and review.
• Ensure KPI results are tracked and recorded.
• Carry out any reasonable request made by management.
• Attend meeting or training session as required by management.
• Monitoring pest control and maintenance of the outlets.
• Set up new outlet and promotion counter.
• Manage and oversee team’s delivery of team / function goals to drive execution against goals set.
• Drive and manage learning and development of team in Retail / Outlet Operations and DKSH behaviour to achieve team / function goals.
• Drive self‑learning and improvement in Retail / Outlet Operations and DKSH behaviour as part of continuous improvement.

Job Requirements

Seniority Level

Employment type

Job function

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