Develop, maintain, and regularly review credit policies, procedural manuals, and guidelines across all credit products to ensure relevance and effectiveness.
Ensure policies are compliant with internal standards and external regulatory requirements.
Manage documentation, communication, and clarification of credit policy updates.
Support internal and external audits, regulatory assessments, and reviews related to credit policy governance and compliance.
Portfolio Analytics
Conduct deep-dive analysis on portfolio performance to ensure healthy portfolio growth, and continuous improvement in credit policies and performance metrics.
Formulate and support portfolio management strategies, including early warning triggers and pre / post-delinquency action plans.
Design and implement early warning frameworks to proactively detect risk segments, perform ad-hoc analysis using advanced analytics tools.
Analyze delinquency trends and portfolio / collection performance, ensuring corrective actions and controls are in place to maintain portfolio health.
Collaborate with the Collections team to develop MIS reports and analytics that support collections strategies and monitor third-party debt collection agency performance.
Develop, track, and report on portfolio KPIs, exception caps, performance indicators, and Collections MIS dashboards.
Strategic Support
Create and maintain detailed level dashboards to provide actionable insights for senior management.
Assist in strategic planning by contributing to segmentation, policy improvement, and performance optimization.
Responsible in the preparation of data / reporting required for senior management meetings.
Key Result Areas
Ensured efficient governance of credit policies, maintaining alignment with both internal standards and external regulatory requirements.
Enhanced portfolio quality by conducting proactive analysis and implementing early warning systems to identify and mitigate credit risks effectively.
Developed and sustained robust MIS and reporting frameworks to facilitate continuous credit risk monitoring and support strategic decision-making.
Strengthened collections strategies through data-driven customer segmentation and analytics, resulting in improved recovery outcomes.
Maintained credit performance consistently within defined benchmarks, supporting sustainable growth and profitability for the business.
Requirements
Bachelor's degree in Statistics, Mathematics, Computer Science, or a related discipline.
2 to 4 years of experience in Credit Policy, Portfolio Analytics including Portfolio Management and Collections, with hands-on involvement in credit policy documentation.
Proven expertise (2 to 4 years) in advanced analytics, programming languages, and data visualization tools such as Tableau, Power BI, QlikView, VBA (or equivalent), SAS, and SQL.
Strong knowledge of various business models, key drivers, and industry trends, particularly in supply chain financing or trade financing.
Understanding of the digital ecosystem orientation and outlook within the SME and Consumer markets.
Demonstrated commitment to completing assignments within deadlines, and adaptability in rapidly changing environments.
Solid understanding of data structure management to support efficient credit reporting and portfolio analytics.
Ability to work independently with minimal supervision, demonstrating high accountability.
Strong communication (oral and written) skills would be an added advantage.