Director Datacenter Operations

Overview

Be a part of our organization supporting hyperscale distributed infrastructure for the cloud. We’re looking for an experienced leader, with strong people management experience, business acumen and a well-rounded IT technical ability (at scale) to lead the teams responsible for supporting the infrastructure of our complete cloud services offerings.

Responsibilities

• Providing leadership, direction, and operational excellence within sites / territory
• Translates organisation goals into performance objectives for each team member and measures individual performance against plan.
• Develops employees through regular 1 : 1s, performance reviews, development, and training needs.
• Master all service delivery / operation related processes and advises team members on the effective and efficient way to use Oracle services and products, tools, interfaces and procedures.
• Responsible for KPI and metrics improvement.
• Reacting to and managing any incidents / escalation that occur, driving resolution and after-action analysis.
• Working at a global level with peers to achieve consistency.
• Coaching and mentoring individual contributors across the organization
• Primary point of contact for customers and Oracle LOBs for any customer situation and escalated issue.
• Requires a 7x24-hours commitment to participate in the regional standby rotation program and shift.

Note : Visa sponsorship is not available for this role.

#J-18808-Ljbffr