Manager - E-Commerce (Marketplace) Ecommerce • Kuala Lumpur

Who we are :

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Timberland, Vans and The North Face.

Responsibilities :

• Develop and execute marketplace strategies to grow sales, improve product rankings, and enhance brand visibility.
• Manage daily operations on all marketplaces, including store setup, product listing, pricing, content, and inventory.
• Plan and execute promotional campaigns aligned with the marketing calendar and marketplace mega campaigns.
• Collaborate with internal teams and marketplace account managers to secure campaign slots and boost visibility.
• Ensure product listings are accurate, well-optimized with SEO-friendly content, and compliant with marketplace standards.
• Coordinate product launches, bundle strategies, and upselling / cross-selling opportunities.
• Track key performance metrics (sales, traffic, conversion, ROI, etc.) and provide actionable insights.
• Monitor competitor activities and pricing trends to remain competitive.
• Ensure timely and accurate order fulfillment, stock availability, and service recovery for any escalations.
• Collaborate with Customer Service to improve buyer ratings and response time.
• Work closely with the marketing, logistics, merchandising, and finance teams to ensure end-to-end operational excellence.
• Liaise with marketplace platforms for new features, insights, and partnership opportunities.

In order to succeed in the role, you should ideally have :

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