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(WFH) Customer Service Executive

(WFH) Customer Service Executive

Alpha Iota BPOMuar, Johor, Malaysia
2 hari lalu
Penerangan pekerjaan

Customer Service Executive

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

  • Retain existing customers by building rapport and providing customer satisfaction.
  • Deliver excellent customer service via live chats.
  • Provide accurate information on products and services.
  • Consistently meet individual and team KPIs and goals.
  • Maintain a high degree of integrity and confidentiality, protecting customers’ information.

Qualifications

  • At least 1 year of experience in customer service, preferably live chat.
  • Fluent in English, Bahasa Malaysia, and Mandarin (written and spoken).
  • Fast typing skills.
  • Critical thinking skills focused on issue resolution and customer satisfaction.
  • Can work independently in a fast‑paced environment, result‑oriented and disciplined.
  • Computer literate; proficient in Windows OS, MS Office, and Google Applications.
  • Available for 9‑hour shifts, 5 days per week, including weekends and public holidays.
  • Own laptop and reliable internet connection.

    • Working Hours

  • Morning Shift : 8 AM – 5 PM
  • Evening Shift : 4 PM – 1 AM
  • Midnight Shift : 11 PM – 8 AM

    • Benefits

  • Exciting work‑from‑home opportunities.
  • Learning & development programs.
  • Lucrative salary package.
  • Health and wellness perks & benefits.
  • Motivating and supportive teams.

    • Seniority Level

    Associate

    Employment Type

    Full‑time

    Job Function

    Other

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