Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at
We are seeking a dedicated and skilled Audio Video Support Onsite Engineer to join our team and serve as an extension of the Customer’s Video Network Operations Center (VNOC). The successful candidate will perform a range of technical, operational, and customer service tasks to ensure seamless AV / VC system operations and support during events and daily activities.
Responsibilities
- Ticket Management : Create, update, and close tickets in the ITSM system, ensuring timely incident logging and resolution.
- Incident & Troubleshooting : Perform initial triage of low to medium severity issues, troubleshoot AV / VC equipment, and escalate high-severity incidents to the remote VNOC.
- Change & Release Management : Own and implement configuration changes, firmware upgrades, and software updates on AV / VC equipment, providing onsite support.
- Problem & Vulnerability Management : Support problem resolution by providing logs, facilitating tests, and assisting with patching and vulnerability mitigation.
- Equipment Setup & Configuration : Set up and configure AV / VC equipment for meetings, presentations, and events; ensure proper connections and functionality.
- Technical Support & Maintenance : Address technical issues promptly, perform routine maintenance, cleaning, and preventive inspections, including VIP / VVIP room checks.
- User Support & Training : Assist end-users with equipment operation, conduct basic troubleshooting, and provide user guidance.
- Documentation & Inventory : Maintain accurate records of configurations, service logs, and equipment inventory; perform biannual physical inventory checks.
- Quality Assurance : Test and verify AV / VC system functionality, ensuring adherence to quality standards before and after event use.
- Collaboration & Communication : Work closely with IT and AV teams, vendors, and OEMs to resolve issues and coordinate activities.
- Security & Safety : Follow all security protocols, handle equipment safely, and adhere to safety guidelines during installations and maintenance.
- Vendor Liaison & RMA Support : Coordinate with vendors for technical support, hardware repairs, and equipment replacements under contracts.
- Event Support : Provide onsite technical assistance during events, ensuring smooth operation and addressing any technical issues that arise.
- Service & Shift Flexibility : Support operational hours from 9 AM to 6 PM or as per customer requirements, with flexibility to work shifts up to 8 hours to meet business needs.
Qualifications
Proven experience in AV / VC support, onsite troubleshooting, and equipment setup.Strong understanding of AV / VC hardware, software, and networking.Excellent problem-solving, communication, and customer service skills.Ability to work independently and as part of a team.Flexibility to work shifts and adapt to changing schedules.Knowledge of ITSM tools and incident management processes is preferred.Relevant certifications (e.g., Crestron, Extron, AVIXA) are a plus.Application
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to
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