Application Support Engineer

Overview

Avensys is a reputed global IT professional services company serving clients across banking and financial services, insurance, information technology, healthcare, retail, and supply chain. The company is seeking an Application Support Engineer. Job Description

Responsibilities Handle complex incident management Monitor and manage day-to-day service operations to ensure the smooth functioning of systems and processes Coordinate with internal teams and external vendors to manage service requests, incidents, problems and ensure adherence to SLAs Analyze operational data to identify trends, bottlenecks, and areas for improvement in service processes Develop and maintain operational procedures to enhance efficiency and minimize service disruptions Collaborate with technical teams to address product-related service issues and recommend improvements Conduct root cause analysis for recurring incidents and work with problem management or service improvement on findings to implement solutions Ensure documentation is up to date for all operational processes, incidents, and service management workflows Proactively identify opportunities for automation and process optimization to reduce manual intervention and increase operational efficiency Require working in rotating duty shift to support customers 24x7 Deploy changes as and when needed or based on business requirements Education and Professional Qualifications Educational Background Degree or equivalent in Computer Science Qualifications Electronic Engineering or equivalent Telecommunications in-country degree qualification Recognized industry certifications such as RHCSA / RHCE, CKA, VCP, Scripting certification (Terraform / Ansible) ITIL v4 Foundation Certificate Experience Minimum 3-5 years’ experience in Java Application support Experience in Microservices is preferred Experience in Kafka is preferred Scripting knowledge – Python, Shell, Perl Minimum 2-3 years experience in ACM domain, where applicable Airline experience and / or ATI know-how What’s On Offer

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside strong career progression. Application Process

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to

• . Your interest will be treated with strict confidentiality.

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