Officer, Sales Support

Certificate or Diploma holder or any related field with a minimum of 2-3 years in administration. Preferably in heavy equipment, automotive or industrial sector. Experience in handling job documentation, billing process, PO / PR etc. Possess good interpersonal communication skills and analytical thinking in addition to positive aptitude and attitude. Fluent in spoken and written English & Bahasa Melayu. Ability to effectively use and maintain office equipment.

Responsibilities

• Prepare and process quotations, sales orders, tenders, and contracts related services.
• Maintain accurate records of sales activities, customer inquiries, and order status in CRM / ERP systems.
• Support the sales team with product information, technical specifications, and brochures.
• Coordinate with logistics, service, and finance teams to ensure timely delivery, invoicing, and payment collection.
• Respond promptly to customer inquiries and follow up on pending orders, parts, or service requests.
• Act as a communication link between customers and internal teams to ensure requirements are met.
• Prepare regular sales reports, forecasts, and pipeline updates for management review.
• Ensure compliance with company policies, industry standards, and safety guidelines.
• Maintain updated sales collateral and documentation library.

Qualifications

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