Customer Support Agent

About the Company

RiDiK is a subsidiary of CLPS Incorporation (Nasdaq : CLPS) that offers comprehensive business consulting and technology services to a range of organizations, from small startups to established enterprises across various industries. We provide expert consulting service on all aspects of the business process, with a particular focus on areas that can significantly impact outcomes. Our specialized services include dashboard development, strategy formulation, technology architecture and landscape planning, as well as business transformation and process optimization.

This role is responsible for being the front line voice of company in working with our customers to solve their questions and concerns.

• Very knowledge heavy, will need to maintain knowledge / understanding regarding our product
• Need to be comfortable with Zendesk, handling a high volume of customer inquiries, and moving customer inquiries through the resolution cycle
• Need to be comfortable working with queue ticket management and providing a swift response.
• Need to be comfortable speaking with customers who raise time-sensitive, high impact concerns
• Will need to be able to sort through Confluence SOPs, previous Slack threads, etc. to find answers to questions - should be a quick learner and should know when is the time to reach out for help

Responsibilities

Qualifications

Seniority level

Executive

Employment type

Contract

Job function

Customer Service

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