Customer Quality Engineer | Senai

Company Background :

Our client is a global leader in the design and manufacturing of automotive seat motors, dedicated to enhancing vehicle comfort. To strengthen its global presence, the company is establishing a new plant in Senai, Malaysia. With continuous investment in R&D, our client delivers high-quality, efficient, and innovative products while striving for industry leadership and excellence in service.

Job Responsibilities :

• Maintain customer relationships : coordinate with the Marketing Department to collect and summarize customer satisfaction evaluations, quality target agreements, special requirements (CSR), expense ledgers, and third-party after-sales resources.
• Track performance and target management of OEMs, collect and summarize improvement measures, and analyze customer feedback on product quality and performance.
• Coordinate customer process audits, product audits, and improvement follow-ups.
• Communicate customer complaints internally in a timely manner and update product quality reports.
• Analyze, improve, and follow up on customer complaints until closure.
• Prepare and respond to 8D reports for customer complaints.
• Communicate customer requirements for inspection reports.
• Support customer on-site installation verification and technical exchanges (requires business travel).
• Arrange validation work according to customer requirements.
• Confirm accountability for customer complaints.
• Update monthly PPM and improvement plans.
• Track customer 4M (Man, Machine, Material, Method) changes.
• Track type test plans and reports.
• Maintain customer system logins and passwords (weekly login confirmation required).
• Submit improvement proposals.
• Summarize accountability for zero-kilometer issues and major internal / external quality problems.
• Track and summarize problem lists from customer audits.
• Collect and summarize OEM after-sales return records and analysis reports (zero-kilometer and after-sales).
• Report special or newly occurring after-sales failures in a timely manner.
• Analyze customer returns and communicate results to related engineers.
• Participate in the establishment and maintenance of the quality system, ensuring effectiveness and adaptability.
• Update the experience database.
• Handle internal escalations under special circumstances and complete other tasks assigned by leadership.

Job Requirements :

Salary Range : RM5k - RM8k