Program Assistant Manager (Patient Care)

Overview

Zuellig Pharma (ZP) is one of the largest healthcare services groups in Asia. Our purpose is to make healthcare more accessible and to connect clients to patients through Distribution, Clinical Reach, Sales & Marketing, Patient Centred Services, and Community Pharmacies across 13 countries in the region. Zuellig Pharma is a leading provider of distribution services to manufacturers in the life science industry in the Asia Pacific region, with strong market positions, broad geographic coverage, and significant potential for continuing growth. Purpose of the Role :

Assist the Country Lead within the Patient Care team to manage daily operations, deliver efficiency, and drive strategic planning, implementation, evaluation, and quality of services. You will optimise and manage with the team to provide an excellent service experience to patients, healthcare professionals (HCPs), and clients. Lead and be responsible for client management, driving client satisfaction and increased loyalty. Set high standards of care to keep clients engaged and satisfied, contributing to improved client survey results and net promoter score. Maintain quick response times and a problem-solving attitude. What You’ll Do Operations Management Provide leadership, support and guidance to operations staff and monitor performance to ensure measurable outcomes aligned with business objectives. Monitor and drive operational efficiency while effectively managing risks and identifying opportunities for continuous improvement. Manage operations to ensure timely and successful implementation; set up new programs or projects by mobilising resources and coordinating with the Country Lead and local stakeholders using ZP methodologies and implementation plans. Develop a comprehensive coaching and training program for the patient support services team, deliver training modules, and manage training documentation. Supervise and lead the Program Executive to maintain service standards of programs. Coordinate audits with Quality and Training consultants and review SOPs where relevant. Back up other Program Executives to ensure adequate coverage for daily operations. Deliver any other duties as assigned by the Country Lead. Client Program Performance & Analytics Develop and maintain Power BI dashboards for each assigned client program. Conduct regular data analysis to provide trends and insights into program performance (e.g., enrollment, redemption, purchase). Monitor KPIs and highlight variances or underperformance with actionable insights. Collaborate with internal teams to interpret data, validate findings, and align on improvement strategies. Present insights clearly to internal stakeholders and clients when required. Design, manage, and update department-wide performance dashboards using Power BI or similar tools. Analyze cross-program trends to identify bottlenecks or improvement areas. Work with Program Executives to co-develop solutions or process enhancements based on insights. Recommend data-driven strategies to improve program outcomes and departmental efficiency. Medical Officer’s Responsibilities Report medical insights and updates of Patient Care business activities in the local market to the Regional Medical Advisor in a timely manner. Conduct structured reviews of program materials to ensure alignment and compliance with Patient Care Medical Guidelines. Understand program mechanics and detect potential compliance risks from a medical perspective where applicable. Provide preventive measures to mitigate risks identified from medical reviews. What will make you successful Must-Have Bachelor Degree in Nursing or related medical / science or community nursing / support background is preferred. Advantage to Have Experience in healthcare or medical contact centre support is advantageous. Commitment to fostering an inclusive environment where employees can learn, grow, and achieve shared success. Support for diversity, equity, and inclusion, ensuring every individual is valued and treated fairly. Opportunity to gain comprehensive knowledge and expertise in the dynamic regional healthcare industry. Flexibility to balance work and personal life while pursuing career growth opportunities. Total Rewards program designed to support overall well-being. Seniority level Mid-Senior level Employment type Full-time Job function Health Care Provider Industries : Hospitals and Health Care End of posting information.

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