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Mandarin / Cantonese Customer Service QA

Mandarin / Cantonese Customer Service QA

Agensi Pekerjaan JobScoper Sdn. Bhd.Iskandar Puteri, Johor, Malaysia
25 hari lalu
Penerangan pekerjaan

Overview

Customer Service Officer - Singapore Airlines Service Centre at ION Orchard; Customer Experience Specialist – Singapore; Customer Care Consultant - Based in Malaysia.

Responsibilities

  • Monitor and evaluate customer interactions across channels to ensure quality compliance.
  • Maintain and update QA guidelines, forms, and scoring standards.
  • Identify trends, gaps, and training needs through reviews.
  • Provide timely feedback and coaching to agents and team leads.
  • Partner with training / operations to align quality with performance goals.
  • Prepare quality reports and share insights with management.
  • Support initiatives to enhance agent performance and customer satisfaction.
  • Ensure adherence to company policies, regulations, and industry standards.
  • Continuously improve QA processes and service delivery.

Qualifications

  • Proven experience in QA, ideally in a contact center.
  • Strong knowledge of service principles, procedures, and quality metrics.
  • Excellent listening, analytical, and communication skills.
  • Able to work independently, manage time, and meet deadlines.
  • Proficient in Excel / Google Sheets or other data analysis tools.
  • Willingness to work rotational shift.

    • Benefits

  • Annual Leave and Medical Leave
  • EPF / SOCSO
  • 5 working days
  • Training Provided
  • Allowance Provided

    • Employment details

  • Seniority level : Associate
  • Employment type : Full-time
  • Job function : Customer Service
  • Industries : Human Resources Services

    • Referrals increase your chances of interviewing at Agensi Pekerjaan JobScoper Sdn. Bhd. by 2x

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    Buat amaran kerja untuk carian ini

    Customer Service • Iskandar Puteri, Johor, Malaysia