The Critical Facilities Engineer is a developing subject matter expert typically responsible for providing designs, plans, installs, and maintains mechanical, electrical, plumbing. Proficient understanding of sensitive facility components that may be impacted by failures or malfunctions of infrastructure systems. Able to analyzes current operating conditions and recommends new preventative and proactive methods for maintaining and monitoring facilities systems. Responsible for providing technical support for data center operations, installing and troubleshooting server hardware and software, and ensuring system security and performance.
This role may also be involved in IT infrastructure projects, monitoring network stability, and coordinating tasks with vendors and internal teams to maintain efficient data center operations.
Any other role that related to ensure operational efficiency.
Key Responsibilities :
- Designs, plans, installs, and maintains mechanical, electrical, plumbing, and other infrastructure systems in mission-critical, high-risk and high-reliability data center environments.
- Has proficient understanding of sensitive facility components that may be impacted by failures or malfunctions of infrastructure systems.
- Analyzes current operating conditions and recommends new preventative and proactive methods for maintaining and monitoring facilities systems.
- Evaluates facility standards and practices to improve maintenance procedures and ensure optimal operational efficiency.
- Complies with organizational and governmental safety standards. - Coordinates response to emergency situations and ensures that corrective measures are rapid and thorough.
- Follows operational processes and ensures that IT services and infrastructure meets operational service level agreements (SLAs).
- Provides non-routine technical support for computer / IT data center operations, including troubleshooting software and hardware failures.
- Perform preventative maintenance of computer systems and related technologies.
- Tracks and records system performance and utilization metrics.
- Analyses IT systems to identify areas for improvement and developing solutions to optimize business processes and IT operations.
- Maintains access control, data integrity, and file system security for computer / data center environment.
Knowledge and Attributes :
Developing knowledge of data center applications and systems.Developing proficiency in hardware and software systems like servers, networks and databases.Ability to collect and analyse system performance data to identify issues and improve IT systems.Ability to effectively communicate technical information to non-technical people.Good communication skills, both written and verbal.Good analytical and problem-solving skills to troubleshoot issues and devise efficient solutions.Developing project management skills.Academic Qualifications and Certifications :
Bachelor's degree or equivalent in Computer Science or Information Technology or related field.Relevant vendor certifications such as ITIL foundation.Additional beneficial certifications such as CNET and CDCDP etc.Required experience :
Moderate level experience in data center applications, as well as server and non-desktop computer hardware, software, systems and other resources within a data center setting.Moderate level experience in a similar role, with strong understanding of IT and data center operations.