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Mettler Toledo
Order Entry Specialist (Korean Speaker)Mettler Toledo • Sales Support, Selangor, Petaling Jaya
Order Entry Specialist (Korean Speaker)

Order Entry Specialist (Korean Speaker)

Mettler Toledo • Sales Support, Selangor, Petaling Jaya
30+ hari lalu
Penerangan pekerjaan

Our Opening and Your Responsibilities

Desired Outcomes:

  • Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
  • Identify, analyse, and resolve errors related to released orders promptly, collaborating with internal teams to implement corrective actions and prevent recurrence.
  • Monitor and manage any billing of services, or credit blocks that may affect order processing, working with relevant departments, to resolve issues that could delay fulfillment.
  • Manage billing plans, ensuring all invoices, proforma invoices are accurately prepared and closed within designated timelines to maintain financial accuracy and customer satisfaction
  • Investigate and resolve errors or discrepancies in orders or data especially with regards to errors for released orders, during housekeeping activities, communicating with relevant stakeholders to resolve issues promptly
  • Addressing customer inquiries and requests promptly to provide excellent service and maintain clear communication
  • Provide order and contracts confirmations to customers
  • Receive and carry out directions as provided by team leader
  • Always demonstrate accuracy and speed of work
  • Review documentation and work according to procedures laid out
  • Schedule work to be completed within set timeframes
  • Communicate with teams/peers and team leaders to optimize work completion
  • Ensure company guidelines and policies are always met
  • Achieve Key Performance Indicators (KPI’s) and meet Development Plans
  • Support service and customer priority strategies
  • Support cost reduction and/ or process improvement initiatives

What You Need to Succeed

Key Behavioural Competencies Required

Competencies:

  • Excellent analytical, interpersonal & communication skills
  • Highly customer & business oriented
  • Self-starter with a proactive approach
  • Strong interpersonal skills and influencing ability
  • Analytical skills and ability to identify trends to work with the appropriate channels to drive corrective and preventive
  • Innovative to challenge conventional practices and suggest better approaches
  • Passionate to be tenacious and resilient
  • Strong attention to detail
  • Solution driven mindset

Technical Skills, Knowledge and Experience Required

Mandatory:

  • Diploma or BS/BA Business Administration, Statistics, Economics, Logistics, or related degree
  • Fluent in Korean & English (speak, write, read). Knowledge of other Asian languages an added asset
  • A good team player with ability to work cross culture and function.

Preferred:

  • Flexible to work in different global time zones for meetings and calls

Our Offer to You

  • Permanent employment basis; conditions are based on the contract of employment
  • 1.5 months contractual bonus
  • Medical care with dental entitlements
  • Life insurance coverage
  • Accessible to public transport
  • Diversity, flexible and fun working culture

Buat amaran kerja untuk carian ini

Order Entry Specialist (Korean Speaker) • Sales Support, Selangor, Petaling Jaya

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