UAM Monitoring Operations Lead, GIS

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About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long‑term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

UOB Innovation Hub 2 (InnoHub2) is a UOB‑wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services. As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enable business growth.

Job Responsibilities

• To supervise and perform day‑to‑day monitoring, triaging, and investigating of potential suspected anomalous usage behaviour alerts
• To work with internal teams to validate alerts within stipulated SLA
• To coordinate and support HQ in investigation of escalated cases to closure
• To perform continuous review and improvement on current monitoring operations to enhance effectiveness of monitoring
• To be able to recognise and report on issues, and work with HQ to resolve the issues
• To gain in‑depth understanding of internal business applications to be able to analyse, recognise and identify potentially anomalous activities
• To perform analysis on usage behaviour trends to discover potentially fraudulent activities
• To prepare routine and ad‑hoc reporting and statistics on state of operations
• To work with internal cyber security teams to ensure investigations are comprehensive
• To manage team members’ case load and provide guidance on investigations

Job Requirements

Equal Employment Opportunity

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate’s age, race, gender, colour, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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