Sr. Manager, Training & Quality

Overview

Sr. Manager, Training & Quality at Concentrix

Responsibilities

• Responsible for managing team of QMs & Training Managers
• Front end client meetings and reviews
• Ensure Top 2 boxes on Client VOC
• Data analysis and making designated reports / decks
• Client & stakeholder management
• Communication to heighten awareness and focusing on importance of positive customer experience
• Making recommendations and driving improvement
• Ensuring that internal policies, procedures, and compliance regulations are being followed
• Drive CNX digital training strategy
• Focus on Speed to readiness of New Hires

Location

MYS Kuala Lumpur Nu Tower 2

Language Requirements

Time Type

Full time

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