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UAT Test Manager - Banking Voice & Call Center Applications

Unison Consulting Pte LtdKuala Lumpur, Kuala Lumpur, Malaysia

1 hari lalu

Penerangan pekerjaan

Unison Group Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

Proven experience as a UAT Manager managing testing lifecycle of 4-5 projects right from planning till project go-live, Total experience - 5-8 years of managing UAT
Complete understanding of test management activities involving requirement analysis, test design, SIT, UAT, defect management, warranty support
Excellent skills in managing the testing project timelines and an ability to understand the overall project deliverables and its possible impact on testing
Ability to anticipate risks / issues in the testing project and plan the mitigations accordingly
Ability to craft the Test Strategy and Test Planning at the beginning of the project
Hands on experience of the test deliverables reporting on daily and weekly basis during the test execution
Knowledge of defect management through JIRA and test management through Zephyr preferred
Awareness of the test management metrics and estimation techniques
Identify, assign and monitor the activities of test specialists in support of the multiple deliverables under their area of responsibility
Responsible for defect reporting and tracking to project teams, including collaboration on defect resolutions and / or performance deficiencies with developers / partners and identification of retest requirements
Responsible for metrics gathering and status reporting for project assignment

Technical Knowledge

Knowledge of the batch runs and test executions

Good understanding of enterprise workflow systems, unified communications, tele communication, process

Participate and drive test improvements Stakeholder Management and Team Management

Proven ability to manage a team of 5-10 testers in the project

Ability to plan the work, motivate the team and get the required output from the team

Ability to liaison with the project stakeholders like Program manager, Solution Architect, Development Team, UAT Manager, Users etc

Demonstrated skill of tactfulness and diplomacy in handling the complex situations

Skills in achieving project stakeholder and customers satisfactions

Ability to manage the conflicts (if any) within team and / or project stakeholders

Functional / Domain Knowledge

Strong Testing methodology and banking domain knowledge

Call center, call flow knowledge is an advantage

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting

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Test Manager • Kuala Lumpur, Kuala Lumpur, Malaysia