Customer Concierge Executive (24 / 7 VIP Support) - October intake

About the Role

We are looking for a Customer Concierge Executive (24 / 7 VIP Support) to deliver premium, personalized assistance to our VIP customers. You will be the key point of contact handling live WhatsApp chats and calls 24 / 7, ensuring high‑value clients receive fast, empathetic, and exceptional service at any hour.

This role suits individuals who take pride in providing top‑tier customer experiences, thrive in fast‑paced environments, and are comfortable working on a 24 / 7 rotational schedule.

Key Responsibilities

Provide real‑time support to VIP customers via WhatsApp, calls, and other communication channels, ensuring prompt and professional responses.

Handle inquiries, requests, and complaints with empathy, patience, and accuracy.

Maintain service excellence during 24 / 7 operations, including day, night, weekend, and public holiday shifts (rotational basis).

Proactively identify customer needs and follow through to ensure complete satisfaction.

Coordinate with internal teams (Product, Tech, Operations, Admin) to resolve customer issues quickly.

Record and track all customer interactions accurately in CRM systems for smooth shift handovers.

Uphold company standards by ensuring every VIP experience feels personalized and premium.

Requirements

Minimum Diploma qualification in any field (Degree is a plus point).

Proven experience in Customer Service, Concierge, or VIP Support, ideally within tech, e‑commerce, travel, or hospitality sectors.

Excellent communication skills in English and Bahasa Malaysia (Mandarin is a plus).

Willing and able to work on rotational 24 / 7 shifts, including nights, weekends, and public holidays.

Strong interpersonal, problem‑solving, and multitasking skills.

Tech‑savvy, adaptable, and comfortable using multiple digital platforms simultaneously.

A team player with a passion for delivering outstanding customer experiences.

What We Offer

Competitive base salary, shift allowance, and performance incentives.

Opportunity to work with high‑value clients in a fast‑scaling tech environment.

Career growth pathways in Customer Experience and Operations leadership.

Supportive, collaborative team culture that values excellence and empathy.

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