Customer Support(Mandarin / Cantonese Speaker)@ Bayan Lepas

Minimum of 6 months work experience in customer support in any industry.

Fresh graduates are welcome with degrees in the following disciplines : English with Communication, English for Professionals, Mass Communication, or any related field.

Call centre experience is not a ‘must’ but would be a distinct advantage.

Required Interpersonal Skills :

• Customer Expectations Management
• Ability to handle queries and objections in a professional manner
• Passionate about communication and interacting with people is key to success in this role
• Able to receive continuous feedback and work in a fast-paced working environment
• Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed
• Good reasoning and analytical skills
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations
• Must be able to speak, read and write the required language to support

Technical Skills :

Responsibilities

Support customers to place online orders with the client.

Provide timely support to customers through available communication channels (inbound phone calls and email).

Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.

Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.

Identify and escalate priority issues through appropriate channels as and when necessary.

Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.

Maintain and improves quality of service by sharing suggestions and recommendations.

Keep job knowledge and skills up to date by attending training and continuously learning.

Meet all key performance indicators set by the company and client.

Adhere to the policies and procedures set by the company and client.

Overview of CSS Role :

CSS represents the brand, the culture, and the values of the client.

Your attitude and how you behave will determine how our client is perceived by its customers.

It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times.

Customer concerns must be handled positively and professionally.

Maintain and improve customer support experience.

Seniority level and Employment type

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