IT engineer- Application support (Kubernetes & Docker container)

Position Overview

Deliver standardized frontline IT support services in compliance with corporate IT service management processes (ITIL). Maintain corporate IT infrastructure and end-user systems while performing basic operational tasks under engineers' guidance. This role also supports daily database operations across enterprise databases including Oracle, MySQL, Milvus vector database, and Elasticsearch for search / indexing, supporting monitoring, backup / restore, patching, performance tuning, and user permission management. This position will have structured training.

Core Responsibilities

• User Support
• Resolve employee endpoint issues per SOPs (hardware failures / software installation / account access)
• Deploy and configure office equipment (Windows / macOS / mobile devices)
• Respond to service desk tickets within 20 minutes (initial response)
• System Maintenance
• Perform basic server health checks (CPU / memory / disk space)
• Assist in patch deployment and backup operations (following change management processes)
• Maintain IT asset database (devices / licenses / IP addresses)
• Process Execution
• Document and escalate incidents per established procedures
• Update knowledge base articles (FAQs / solution repository)
• Execute security compliance tasks (password policy enforcement / antivirus scans)
• Database Operations Support (Oracle / MySQL / Milvus / Elasticsearch)
• Independently operate and maintain Oracle, MySQL, Milvus, and Elasticsearch clusters, including advanced monitoring, patching, backup / restore, migration and user permission management.
• Help maintain and develop automation scripts related to these database operational tasks (Shell, Python)
• Implement and enforce database security policies, perform user permission audits, and ensure compliance with corporate standards
• Participate in the compilation of database questionnaires and other related materials (FAQ)

Qualifications

Mandatory Requirements

Preferred Qualifications

Equal Opportunity

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, veteran status, disability or any other protected class.

Location : Petaling Jaya, Selangor, Malaysia (posting details may vary by posting).

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