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Product Specialist

Product Specialist

WrapSeri Kembangan, Selangor, Malaysia
12 jam yang lalu
Penerangan pekerjaan

Overview

WRAP Technologies, Inc. ("WRAP") is a public safety technology company committed to advancing safer outcomes for law enforcement, first responders, and communities through innovative solutions, tools, training, and tactics. The Product Specialist will play a key role in supporting the development, optimization, and lifecycle management of WRAP's technology platforms, including WrapReality, our immersive Virtual Reality (VR) training ecosystem, and WrapVision, our digital evidence management and body-worn camera solution.

This is a highly cross-functional role that requires strong technical acumen, organizational skill, and the ability to manage multiple initiatives across product lines. Reporting directly to the Vice President of Product, the Product Specialist will collaborate with engineering, R&D, technical stack, programmers, developers, and commercial teams to execute on WRAP's product roadmap, optimize the backlog, and ensure that products are delivered with excellence. The role serves as the operational number two to the VP of Product, helping translate strategy into execution and ensuring timely, high-quality outcomes across the product portfolio.

Location & Contact

Location : Remote (U.S.-based) with occasional travel to Miami, FL or Norton, VA. Employment Type : Full-Time, Exempt with Benefits. Compensation : $75,000 - $90,000 base salary plus MBO-based incentive compensation based on deliverables and performance. Location preference within Norton, VA vicinity or the Miami, FL area is noted.

Key Responsibilities

  • Primary focus on WrapReality (VR training ecosystem) and WrapVision (body-worn camera and digital evidence management) products, project development, and upgrade management. May extend to WRAP's CUAS projects, DoD programs, and other hardware, software, or service innovations as assigned by the Vice President of Product.
  • Product Lifecycle & Management : Manage full lifecycle of assigned product lines—from requirements gathering and backlog management to deployment, customer feedback, and optimization.
  • Translate product vision and strategy into actionable development tasks using Agile methodologies and tools like Jira or Azure DevOps.
  • Collaborate with engineering teams and third-party developers to ensure milestones, deliverables, and quality standards are met.
  • Collaborate on VR and simulation environments using Unity, Unreal Engine, or similar platforms (Oculus, Vive, Meta, etc.).
  • Provide technical feedback on new immersive learning modules, hardware integrations, and performance improvements.
  • Maintain familiarity with emerging technologies in XR / AR / VR, simulation training, and AI-enhanced learning environments.
  • Collaborate on Video Management and Digital Evidence Management solutions and programs (Wrap’s Intrensic DEMS).
  • Provide technical feedback on security upgrades, system modules, API integrations, updates, upgrades, and performance improvements.
  • Maintain familiarity with emerging technologies in AI and DEMS software solutions.

Cross-Functional Collaboration

  • Serve as liaison between Product, Engineering, Customer Success, and R&D to ensure clear communication and aligned priorities.
  • Collaborate with Customer Success to gather structured feedback and translate customer insights into actionable backlog items.
  • Support cross-departmental initiatives to align training, operations, and product goals.
  • Cloud & DevOps Integration

  • Oversee technical workflows in AWS (preferred) and / or Azure cloud environments.
  • Participate in DevOps pipelines, testing, and deployment processes for continuous improvement and scalability.
  • Ensure security and compliance standards (CJIS, data lifecycle management) are maintained across all digital platforms.
  • Innovation & Research

  • Contribute to research and development initiatives in simulation, data analytics, and digital evidence management.
  • Assist in exploring new technologies applicable to law enforcement, defense, and public safety.
  • Qualifications

    Required :

  • Bachelor's degree in Computer Science, Engineering, Business, or related field.
  • Minimum of four (4) years of product ownership or management experience.
  • Experience managing technical projects in SaaS, VR, or digital product environments.
  • Proficiency with Unity or Unreal Engine and major VR hardware platforms (Oculus, Vive, Meta, etc.).
  • Working knowledge of Agile and Scrum frameworks, including Jira and / or Azure DevOps.
  • Experience in AWS or Azure environments; AWS preferred.
  • Excellent written and verbal communication skills with the ability to translate technical concepts for non-technical audiences.
  • Preferred :

  • Experience developing or managing XR / AR / VR training applications or simulation platforms for law enforcement, defense, or enterprise sectors.
  • Experience with digital evidence management systems, CJIS-compliant architectures, or body-worn camera integrations.
  • Experience with DevOps workflows, CI / CD pipelines, and software version control systems.
  • Cloud certifications such as AWS Solutions Architect Associate or Microsoft Azure Associate.
  • Experience with law enforcement, DoD, or government technology programs.
  • What We're Looking For

    WRAP is looking for a product professional who thrives in dynamic, mission-driven environments. The ideal candidate is organized, adaptable, and capable of translating strategic objectives into technical execution. They will be proactive, solution-oriented, and confident navigating between technical development and business priorities. They will be hands-on in building, managing, and improving WRAP's technology platforms with a focus on reliability, scalability, and customer impact.

    Culture & Location

    Trust, transparency, and accountability are at the core of WRAP's culture. We value team members who communicate clearly, deliver on commitments, and act with integrity. The position is remote within the United States, with preference for candidates located within one hour of Norton, Virginia, or in the Miami, Florida area. Occasional travel may be required for team meetings, product demonstrations, or testing to those locations or Raleigh, NC or other locations as required by the company. Preference will be given to candidates with experience in law enforcement technology, virtual reality systems, or digital evidence management platforms.

    Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • Sick leave
  • Life insurance
  • Short-term and long-term disability insurance
  • Wrap 401K plan
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    Buat amaran kerja untuk carian ini

    Product Specialist • Seri Kembangan, Selangor, Malaysia