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Technical Support Engineer

Motorola SolutionsBayan Lepas, Penang, Malaysia

7 jam yang lalu

Penerangan pekerjaan

Company Overview

Department Overview

Job Description

To give direct Tier 2 technical support to MOTOTRBO customers from the APAC region by responding via phone and email to technical support tickets raised by the Service Desk.
To take ownership of customer reported issues and queries and ensure that the customer's expectations are met, as well as to regularly update and manage technical support tickets.
To liaise between customers and internal departments in written and spoken English.
To use technical support equipment to reproduce customer system configurations and resolve problems. Training on supported products will be provided.
Able to self-monitor and take responsibility for all jobs on hand and meet KPI thresholds.
Have troubleshooting skills able to help address customer issues in a timely manner.
Be available to work on call for after-hours and weekend emergency support on a rotation method.
Able to travel on a project basis for system installation and integration.

Basic Requirements

Experience in a customer-facing environment and with a technical support background will be a definite advantage.

Bachelor’s or Master’s degree or equivalent.

Good analytical skills and attention to detail.

Bilingual in Mandarin and English, fluent in both written and spoken communication, with strong presentation skills.

IT knowledge able to operate and interpret server and network data.

IP Networking Skills.

Radio Communication Background (RF Frequency).

Knowledge of ITIL.

Optional Skills

Knowledge of Virtualization Technology such as (VMware, KVM, Cloud and Hypervisor).

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

EEO Statement

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Technical Support Engineer • Bayan Lepas, Penang, Malaysia