Ensure cleanliness of the dining area, bar area, counter, and overall premises is maintained to the highest standard. Ensure proper arrangement of tables, chairs, table numbers, and QR codes. Maintain a calm and welcoming dining environment, including selecting appropriate instrumental music and adjusting lighting as needed. Customer Service : Deliver excellent and consistent customer service following the restaurant’s service SOPs. Handle all types of orders / reservations effectively — via phone calls, WhatsApp, walk-ins, and delivery apps. Confirm every order before processing. Serve food and drinks to the correct table based on marked order lists. Responsible for receiving payments and ensuring the correct amount is charged and returned. Maintain proper records of all transactions. Beverage & Bar Duties : Prepare beverages promptly, following standard operating procedures (SOP) for each drink. Ensure all prepared drinks are labeled with the correct order list before serving. Monitor bar inventory to ensure adequate, organized stock without overflows. Wash and clean bar equipment, food waste trolleys, cups, and dishes as needed. Stock & Engine Area : Ensure the “engine” (preparation / support) area is well-organized and adequately stocked with plates, cutlery, tissues, and other supplies. Cleaning & Maintenance : Carry out daily, weekly, and monthly cleaning routines as assigned. Perform opening and closing duties according to the restaurant’s SOPs. Teamwork & Flexibility : Cooperate and work in any section as needed, including the back-of-house team. Take initiative in maintaining cleanliness and helping where necessary during operations. Minimum SPM or equivalent (preferred) Prior F&B experience is an advantage Good communication and interpersonal skills Able to multitask and work in a fast-paced environment Willing to work shifts, weekends, and public holidays Physically fit and able to stand for long hours Ensure the
kitchen, food preparation areas, grease trap, and surrounding premises are always clean, neat, and well-organized . Responsible for
preparing food stock in advance for the next two days
according to the menu requirements. Cook, handle, and prepare dishes such as Nasi Arab, Western food , and other related menu items as per customer orders. Follow the Standard Operating Procedures (SOP) strictly
for each menu item and prepare food promptly. Order kitchen supplies from suppliers
and stay alert on ordering days to ensure stock is sufficient without overstocking. Operate all
kitchen equipment, machinery, and cooking appliances
properly and safely. Maintain
neat stock arrangements
and practice the
First In, First Out (FIFO)
method when storing and using inventory. Continuously
improve cooking skills, menu knowledge , and maintain consistency in task execution. Record damaged or expired items
before disposal for tracking and inventory control. Wash all used cooking tools, containers, cloths, and dishes
promptly after use. Carry out
routine cleaning tasks
(daily, weekly, or monthly) according to the cleaning schedule. Perform
opening and closing SOPs
accurately as per the kitchen’s operational guidelines. Previous experience working in a kitchen or restaurant is an added advantage. Basic knowledge of food preparation and kitchen hygiene. Able to work independently and as part of a team under pressure. Time-conscious, quality-focused, and attentive to cleanliness. Responsible, hardworking, and proactive. Working Hours : Shift-based, depending on the restaurant’s operational needs.
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Kitchen Helper • Alor Star, Malaysia