Chinese Speaking Customer Experience Specialist (Remote in Malaysia)

Customer Experience Specialist (Remote in Malaysia)

We are looking for a dynamic and experienced Customer Experience Specialist to join our fast-growing Paytech Startup Company.

As a Customer Experience Specialist, you will be responsible for responding to customer queries in a timely manner, via phone, email or chat and supporting merchants on qlub’s platform and services.

Key Responsibilities :

• Responsible for responding to customer queries in a timely manner, via phone, email or chat.
• Identify and troubleshoot issues that customers may encounter while using the service.
• Capture, organise and report any product issues or useful discussions brought up by customers to the internal team.
• Work closely with the Operations team to follow up with customers to ensure technical issues are resolved.
• Support management with important strategic insights and recommendations based on on-ground feedback, reports & industry trends.

Requirements :

• 1 - 2 years of experience in customer support (with call centre or fintech experience is highly preferred)
• Fluent in English and Chinese to liaise with international clients and associates. (Cantonese is speaking is a plus.)
• Familiar in using Excel and Google Sheet. Basic exposure to HubSpot and Tableau is an advantage.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Customer-focused with a positive attitude.
• Availability to work flexible hours, including weekends.
• Based in Malaysia and eligible to work in Malaysia

Why Join Us?

• Be part of a fast-moving startup that offers plenty of opportunities for personal and professional growth
• Experience growing a business from an early-stage startup
• Work with a global team of passionate and driven individuals who are dedicated to changing the payments landscape for restaurants

If you are an ambitious and driven individual who is excited about the opportunity to join a startup and make a real impact, we would love to hear from you. Apply now and take the first step towards an exciting new career with qlub!

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