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Implementation Engineer

AI RudderMalaysia

5 jam yang lalu

Penerangan pekerjaan

AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analyzing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This frees up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.

Sell the next wave of highly demanded solutions.

Responsibilities

Responsible for the installation, deployment, commissioning and delivery of the intelligent seat system;
Before implementation, understand the customer's hardware and software and network environment, and participate in the development of deployment plans;
During the implementation process, stay at the customer site, be responsible for deployment, and coordinate product R & D resources within the company to solve problems, ensuring project smooth and timely golive;
After golive, be responsible for handling the customer's needs and issues, and regularly inspect systmen on customer's site;

Requirements

Proficient in using Linux system, capable of writing shell or Python scripts, with more than 2 years of working experience;

Proficient in ping telnet and other network commands, good at troubleshooting network problems, familiar with common database operations;

Familiar with k8s, able to skilfully deploy services using docker;

Have the ability to install the Linux operating system on the server from 0 to 1, configure the network, and complete software deployment and troubleshooting;

Have used Public Cloud, have used physical servers, and understand Data Center;

Active thinking, clear logic, good at thinking and abstraction, with good communication and expression skills;

Systematic problem-solving methods, strong sense of responsibility and self-driven continuous learning, with good coordination and stress resistance;

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Engineer • Malaysia