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VIP Operations (Taiwanese Hokkien)

VIP Operations (Taiwanese Hokkien)

BingXKota Bharu, Kelantan, Malaysia
21 hari lalu
Penerangan pekerjaan

BingX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Join to apply for the VIP Operations (Taiwanese Hokkien) role at BingX

BingX is a leading cryptocurrency exchange that serves over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – designed for the evolving needs of users, from beginners to professionals. BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Responsibilities

  • Responsible for the full lifecycle management of VIP customers, developing and executing user growth strategies to enhance long-term customer value.
  • Conduct customer demand analysis, build a tiered management system, and implement personalized service plans to improve customer satisfaction.
  • Coordinate with departments such as product, marketing, and customer service to establish a VIP-exclusive benefits system and optimize retention paths for high-value users.
  • Lead VIP customer data analysis, use insights from user behavior to optimize operational strategies, and consolidate methodologies to drive execution.
  • Oversee the annual VIP operation plan, organize large-scale customer events, and coordinate resources for execution.

Requirements and skills

  • Bachelor’s degree or above, with a preference for majors in Marketing, Business Administration, or E-commerce.
  • Over 3 years of experience in key account operations or user operations.
  • Proficiency in Chinese and English is essential.

    • Working at BingX

  • Join an international and diversified team
  • Great career development in a fast-growing company
  • Be part of the future of finance technology and achieve meaningful goals
  • Competitive market salary and fully remote / work-from-home flexibility
  • Flexibility to observe your local holiday calendar, alongside additional benefits

    • Seniority level

  • Not Applicable

    • Employment type

  • Other

    • Job function

  • Management and Manufacturing

    • Referrals increase your chances of interviewing at BingX. Get notified about new Operational Specialist jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

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