Operations Manager (F&B Outlets)

Overview

The Operations Manager oversees all café outlets to ensure smooth day-to-day operations, excellent customer experience, and adherence to SOPs. This role focuses on outlet performance, staff management, and continuous improvement in service standards. Key Responsibilities

Outlet Experience, Operations & SOP Ensure all outlets follow company SOPs for opening, closing, service flow, hygiene, and food safety. Regularly audit outlets for cleanliness, consistency, and service quality. Drive improvements in customer experience to maintain high satisfaction and ratings. Manager Performance & Training Supervise and evaluate Outlet Managers’ performance. Provide coaching, mentoring, and on-the-job training to managers and supervisors. Set performance targets (sales, service speed, customer feedback) and monitor results. Staff Recruitment & Development Work with HR to recruit, interview, and onboard staff for outlets. Plan staff scheduling and manpower allocation. Conduct training sessions on customer service, product knowledge, and SOP updates. Operational Excellence & Reporting Monitor daily sales reports, costs, and wastage from outlets. Identify operational issues and implement corrective actions. Report outlet performance and improvements to management on a monthly basis. Qualifications

Diploma / Degree in Business, Hospitality, or related field. 5 years of experience in F&B outlet operations or retail management. Strong leadership, people management, and problem-solving skills. Hands-on and proactive in resolving operational issues. Good communication skills in both Malay & English. Salary

Base salary starting RM5,000 Performance Allowances up to RM500

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