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Mandarin-speaking Travel & Healthcare Assistance Advisor (Permanent, Full-time)

AllianzKuala Lumpur, Kuala Lumpur, Malaysia

7 jam yang lalu

Penerangan pekerjaan

Mandarin-speaking Travel & Healthcare Assistance Advisor (Permanent, Full-time).

Overview

Join a global leader in travel insurance and medical assistance in a permanent, full-time role with stable career growth and competitive benefits. Help customers in need, coordinate care with hospitals, and solve travel and health issues in real time across APAC, working with regional teams and gaining cross-border exposure.

Responsibilities

Handle inbound / outbound calls and emails in Mandarin and English
Explain policy coverage and claims; triage urgent medical / travel cases
Coordinate hospital admissions, guarantees of payment (GOP), and medical transfers
Liaise with providers (hospitals, clinics, airlines) and our assistance network
Log cases in CRM; follow through to resolution; escalate when needed, and share ideas to improve CX

Qualifications

Fluent spoken Mandarin Chinese (written Mandarin is a plus) and good English.

Experience in client-facing and coordination roles (e.g., customer service / contact center, hospitality, travel / airline, logistics, healthcare admin, front office / concierge, account coordination).

Calm, empathetic problem-solver with strong communication and teamwork

Comfortable with rotating shifts (including nights, weekends, public holidays) (Operating hours : 07 : 00-22 : 00)

Nice to have, but not required

Medical assistance, TPA, or medical claims experience

Hospital coordination or nursing / healthcare background

Experience in travel, airline, or insurance environment

Additional languages (e.g., Cantonese, Malay, Thai)

Why join us

Permanent, full-time role with stable career growth

Make a real impact for travelers and patients worldwide

Training, certifications, and clear career paths (quality, case management, medical network, operations)

Competitive salary, shift allowances, medical insurance, flexible benefits, annual bonus

Hybrid work options after probation (policy dependent)

Work schedule

5-day week, rotating shifts (Operating hours : 07 : 00-22 : 00)

Location

UOA Centre, KLCC, Kuala Lumpur (easily accessible)

If you\'re excited but not sure you meet every requirement, apply anyway—we value potential and a growth mindset.

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey. We empower and encourage you with your personal and professional development by offering a large variety of courses and targeted development programs, in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority, with Work Well programs to provide peace of mind and flexibility for work-life balance.

EEO / About Allianz

Allianz Group is one of the most trusted insurance and asset management companies in the world. We are committed to equal opportunities for all and welcome applications regardless of ethnicity, age, gender, nationality, religion, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let\'s care for tomorrow.

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Buat amaran kerja untuk carian ini

Advisor • Kuala Lumpur, Kuala Lumpur, Malaysia