Information Technology Support Engineer

TMF Group WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview

Information Technology Support Engineer role at TMF Group WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. Provide user support to local office based users and assist the IT team with medium complex deliverables and daily operational needs.

Key Responsibilities

• Deploy, update, and upgrade operating systems, while managing policies and profiles.
• Manage and protect IT assets, applications, and data, ensuring proper connectivity configurations.
• Monitor and respond to requests and incidents in the ITSM tool within defined SLAs.
• Assist end users with technical needs related to IT assets and supported applications usage.
• Follow best practices to meet performance and security requirements during new joiner inductions, change deployments, or as required.
• Provide basic end-user documentation on TMF assets (printers, projectors, smart boards).
• Document IT assets and configurations in the local office, including photos and diagrams.
• Update the asset management register upon purchasing, decommissioning, assigning, or un-assigning IT assets.
• Ensure application access is available and documented in LeanIX.
• Maintain active directory objects, OUs, and groups following standard naming conventions.
• Provide proactive hands-on support for Operations and Engineering IT teams for local servers, networks, and global infrastructure components.
• Ensure servers are backed up, patched, updated, and included in security and monitoring scans.
• Monitor physical and logical resources to prevent service disruptions.
• Contribute to the Azure Chatbot knowledge base for local office requirements.
• Raise purchase orders, control IT expenses, and participate in IT budget processes.

Key Requirements

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