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Senior Manager / Manager for Channel Operations Division

Senior Manager / Manager for Channel Operations Division

Bank Islam Malaysia BerhadKuala Lumpur, Kuala Lumpur, Malaysia
1 hari lalu
Penerangan pekerjaan

Manage regulatory reporting and track key operational KPIs, while overseeing cost and budget monitoring, GL tracking, and extracting operational data to support data-driven decision-making.

Lead a team of data analytics experts responsible for accurate data collection, processing, modelling, and analysis, ensuring all reporting deliverables are completed accurately and within the agreed SLAs.

Key Performance Areas

  • Serve as CASA Statistical Officer, ensuring accuracy, integrity, and timeliness of submissions to regulators.
  • Provide operational data insights to support management decision-making.
  • Oversee all regulatory, management, and internal statistical reporting to ensure timeliness and accuracy.
  • Guide the team in preparing data analysis and delivering insights to support other business units as required.
  • Ensure adherence to service level agreements for all reports.

Operational Management

  • Oversee the department’s overall day-to-day management and operations.
  • Manage GL tracking, cost monitoring, and budget utilization to ensure accuracy and control.
  • Prepare, review, and update the division’s annual budget, ensuring timely submission.
  • Assist in the development and monitoring of the Division’s Business Plan and Budget.
  • Drive cost containment initiatives and provide reporting on financial efficiency.
  • Strengthen governance through transparent tracking of resources and expenditures.
  • Monitor sufficiency, readiness, and replenishment of IT devices across branches.
  • Address daily administrative and operational needs of the department.

    • Project & Change Management

  • Act as Secretariat for the Network Expansion Committee, including agenda setting, documentation, deliberations, and follow-up on strategic decisions.
  • Coordinate the Bank’s network distribution strategy, covering branch openings, relocations, closures, and sustainability projects.
  • Review business proposals, assess layouts and space optimization, evaluate feasibility, ensure regulatory compliance, and monitor project progress.
  • Oversee team involvement in developing new or updated business requirements for system / process enhancements.
  • Ensure team participation in user acceptance testing and post-implementation reviews as required.

    • Human Development / People Management

  • Coach and guide subordinates in their roles, responsibilities, and skills.
  • Identify training needs across Channel Operations in collaboration with stakeholders, ensuring alignment with regulatory and internal requirements.
  • Foster a positive, high-performance team environment.
  • Oversee HR-related requirements including resourcing, staff movement, talent development, and succession planning.
  • Lead the design and delivery of training programs for branch operations staff.
  • Monitor training effectiveness through evaluation frameworks, performance tracking, and reporting.

    • Risk, Control & Governance

  • Serve as Risk Controller for the department, including support for Business Continuity Management.
  • Ensure full adherence to internal policies, guidelines, and external regulatory requirements.
  • Oversee implementation of risk control tools and monitor compliance with the Operational Risk Management Framework.
  • Ensure compliance with parameters set by Risk Management, Shariah, Compliance, auditors, and regulators.
  • Enforce compliance with all SLAs.

    • Requirements

  • More than 10 years' experience in the banking industry.
  • Strong leadership skills with high commitment and passion for success and excellence.
  • Excellent communication and interpersonal skills with good business acumen.
  • Innovative, assertive, highly independent, committed, resourceful, and result-oriented.
  • Strong analytical skills with great attention to details.
  • Possess good problem-solving and decision-making skills.

    • Bank Islam Malaysia Berhad is an equal opportunities employer.

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