Senior Manager, Client Success

Concentrix Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Concentrix Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Job Description

Job Description Summary : Responsible for ensuring VOC program client satisfaction and project success for a top telco client

Job Title :

Senior Manager, Client Success

Job Description

Job Description Summary : Responsible for ensuring VOC program client satisfaction and project success for a top telco client

Key Job Functions :

• Project Management
• Effectively manage projects through all phases, with support from team members
• Collaborate effectively with project team members across functions
• Coordinate with and manage the output of vendors / external partners
• Perform quality control functions on survey / research data, ensuring minimal / no errors
• Drive operational process improvement and innovation
• Client Management
• Proactively provide updates and constantly communicate with clients on program status for continued engagement
• Provide ongoing consultation to clients
• Contribute to best practice development and download of best practices to clients

Location :

MYS Kuala Lumpur - HSBC Bank Malaysia Berhad

Language Requirements :

Time Type :

Full time

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Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Industries

IT Services and IT Consulting

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