Catering and Events Manager

Nestled on the pristine Pantai Tengah beach, the PARKROYAL Langkawi Resort is an idyllic seaside haven where balance, simplicity and joy come to life, offering the ultimate beach holiday.

Located on the longest stretch of beach in Langkawi, PARKROYAL Langkawi Resort is a collection of 300 modern guest rooms, suites, and 7 spacious exclusive villas, equipped with unique facilities and amenities. Each private villa features a private dip pool with direct access to the beach. Dining options include a speciality restaurant, an all-day dining, an ocean view lounge, and a swim-up bar.

Take a swim at the infinity pool on level 5 overlooking the Straits of Malacca and unwind with a drink or two. Featured amenities include 24-hour front desk, business center, gymnasium and a kids' club. Nourish your soul, body and mind with an invigorating spa treatment at our SUASANA Spa.

The Role

• Liaise closely with the proactive sales team in proposing the best deal when handling leads and inquiries, in order to convert the leads or inquiries to definite events.
• Prepare proposals and contracts for leads, addressing inquiries received from Sales personnel.
• Follow through from negotiation until departure for events assigned.
• Liaise with clients on event details and provide professional advice on set-ups and event planning.
• Practice upselling at all opportunities to maximize revenue.
• Ensure effective communication with clients and internal departments.
• Responsible for the dissemination of groups related information to other departments e.g. issuance of banquet event orders, group resumes and chair pre-event meetings.
• Maintain close coordination with respective departments on organizers' requirements and last-minute event requirements.
• Be visible to organizers and clients during their event and monitor guest satisfaction.
• Oversee the operation of banquet functions and work closely with various departments to ensure quality service is delivered to the clients at all times.
• Regularly review master account postings to ensure postings are correctly carried out.
• Review bills with organizers regularly so as to eliminate adjustments needed on final invoices.
• Maintain close communication with relevant Sales personnel during the process.
• Involve relevant Sales personnel during post-event meetings and post-event follow-ups.
• Verify total charges and layout of invoices prepared by the Finance team.
• Obtain feedback from clients and follow through with the necessary actions.
• Refer leads and send event profile information to relevant sister properties.
• Maintain the active event profile database and group chart.
• Establish and maintain files of key accounts, assisting the Director of Catering and Events in maintaining the accounts management system.
• Establish good working relationships with internal stakeholders (other departments of the resort) and external stakeholders (clients, event contractors, suppliers).
• Actively participate in achieving departmental goals.
• Closely monitor account revenue and business production.
• Provide feedback on market trends and keep updated with client relationships and overall business goals.
• Assist the Director of Catering and Events in the forecasting of group room nights and banquet revenue.
• Arrange client visitations as and when necessary.
• Handle inquiries for re-booking of business and new leads when Sales personnel is not available.
• Closely communicate with relevant Sales personnel regarding the negotiation processes.
• Conduct site inspections for potential clients at the resort.
• Attend regular communication meetings with operations team to update on event details.
• Ensure effective and close communication within the department and other departments.
• Maintain timely and responsive communication with clients.
• To manage any other tasks and responsibilities that may be assigned from time to time.

Talent Profile