Junior Customer Service Executive

Private AdvertiserKuala Lumpur, Kuala Lumpur, Malaysia

1 hari lalu

Penerangan pekerjaan

We are looking for a Junior Customer Service Executive to join our regional team based in Malaysia. You will support customer interactions across multiple Southeast Asian markets, ensuring quick and accurate responses while delivering excellent customer experiences.

To provide day‑to‑day customer support for all markets, handling standard enquiries, order tracking, basic returns / refunds, under supervision of Senior CS across markets (MY, SG, ID, HK, VN).

Key responsibilities

Respond to customer queries (pre‑sales, post‑sales, order status, basic issues) via email / chat / messaging
Escalate more complex tickets to Senior CS
Follow existing processes, maintain service level agreements (SLAs)
Update customer records, assist with returns / refunds procedure
Gather feedback / common issues to feed into Senior CS / Ops
Maintain target SLAs for response time, resolution time, and issue tagging accuracy

Skills & experience

1–2 years in customer service / support role (preferably e‑commerce)

Good written and verbal communication in English + Bahasa Malaysia + Mandarin / Cantonese to effectively communicate with our diverse client base and stakeholders; other languages a plus

Basic familiarity with ticketing tools

Empathy, patience, ability to follow guidelines

Reports to : Senior Customer Service Executive

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Buat amaran kerja untuk carian ini

Customer Service Executive • Kuala Lumpur, Kuala Lumpur, Malaysia