Warranty Fulfillment Consultant

Join to apply for the Warranty Fulfillment Consultant role at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full‑stack portfolio of AI‑enabled, AI‑ready, and AI‑optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software‑defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world‑changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE : 992) (ADR : LNVGY). This transformation together with Lenovo’s world‑changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit and read about the latest news via our StoryHub.

Summary

As a Functional Consultant you will be part of our Warranty Fulfillment team, responsible for analyzing processes, identifying improvement opportunities, and optimizing end‑to‑end warranty operations. Skilled in data analysis, reporting, and cross‑functional collaboration to enhance service efficiency and customer satisfaction.

Responsibilities

• Lead or participant in projects to achieve business enablement or system enhancement for warranty service applications.
• Engage in Go‑To‑Market activities in Service domain, support external customers on presales and service deliveries.
• Work on AI solution design and delivery for both internal and external customers, provide qualified and reliable AI solutions.
• Solve warranty service system daily operation issues, keep business running.
• Proactively check warranty service systems health status, optimize system performance and stability, fix system potential risks.
• Communicate with business users to understand the requirement and pain points for warranty service system and take appropriate actions.
• Provide trainings to internal or external stakeholders, including system architecture, business process, system functionalities.

Requirements

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

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