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NOC Team Leader

NOC Team Leader

Intelligence Netcare Sdn. Bhd.Subang Jaya, Selangor, Malaysia
15 jam yang lalu
Penerangan pekerjaan

Qualifications

  • Bachelor’s Degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • Minimum 2 years of experience in NOC or IT operations, with at least 1 year in a supervisory or lead role.
  • Familiar with monitoring tools such as SolarWinds, Zabbix, Nagios, or PRTG.
  • Strong leadership, analytical, and problem-solving skills.
  • Excellent communication and decision-making abilities.
  • Able to work under pressure and manage incidents calmly.

Responsibilities

  • JOB RESPONSIBILITIES (NOC TEAM LEADER) : Supervise the Network Operations Center (NOC) team.
  • Ensure effective monitoring, rapid incident response, and adherence to service-level agreements (SLAs).
  • Manage and develop the NOC team, serving as an escalation point for critical issues.
  • Provide coaching and training to improve team skills and ensure smooth operations of the 24 / 7 NOC environment.
  • KEY RESPONSIBILITIES : Lead, mentor, and manage NOC engineers.
  • Foster a collaborative and productive work environment.
  • Conduct performance reviews and support professional growth.
  • Incident & Problem Management : Act as the escalation point for urgent issues.
  • Oversee incident response, coordinate resources, and ensure timely resolution.
  • Document and implement corrective actions.
  • Monitoring & SLA Adherence : Oversee infrastructure monitoring and incident tracking.
  • Ensure adherence to SLAs by tracking key performance indicators (KPIs).
  • Report performance results to management.
  • Technical Expertise : Utilize knowledge of monitoring tools (SolarWinds, network infrastructure, troubleshooting).
  • Provide technical guidance to the team.
  • Hiring Location : USJ 1
  • Expected Joining Month : Mid of October / November

    • Location & Joining

  • Hiring Location : USJ 1
  • Expected Joining Month : Mid of October / November

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    Team Leader • Subang Jaya, Selangor, Malaysia