Client Services Analyst

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Client Services Analyst

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OSTTRA About Us OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies. About The Role Client Services Analyst

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years : MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bringing together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities. About The Job The triResolve Client Relationship and Services team, CRS, is responsible for the end-to-end customer experience for triResolve. CRS will start interacting with the firm as a prospect, make sure they test successfully and decide to become a client, secure top-of-the-line daily support and check in with the client proactively with regular intervals to ensure they are aware of new features and are generally looked after. CRS will also work closely with internal teams to develop the service technically and continuously improve processes and optimise output. The role is responsible for coordinating the triResolve Client Relationship and Services in the respective region. This role works closely together with other members of the Client Relationship and Services team, the Product and Business Managers, Business Development as well as Development. Duties & Accountabilities

Responsible for Client Relationship and Services for regional subscribers Day-to-day service delivery to triResolve subscribers Ensuring regional subscribers receive adequate training and support. Ensuring regional subscribers derive maximum value from usage of triResolve. Provide excellent customer service across all asset classes and initiatives. Work closely as part of a global team of Client Relationship and Services Client Manager. Self-accountability in making sure that self is adequately trained and informed in supporting our services. Participating in pre-sales and sales activities for regional prospects and customers. Responsible for trial and pilot of triResolve services for prospects. Participates in testing and Quality Assurance of new functionalities or fixes. Contributes and participates in improving internal processes. Business Competencies Education & Experience

Bachelor Degree, preferably in Banking and Finance More than 2 years of experience of working in Back / Middle office functions Experience in Collateral Management team or triResolve is advantageous Customer relationship skills Personal Competencies

Strong communication skills (verbal and written English) A candidate having Japanese / Bahasa Indonesian / Korean language proficiency will be an added advantage Good team player and quick self-motivated learner Basic knowledge in coding would be beneficial Benefits We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive.

Health & Wellness : Health care coverage designed for the mind and body. Flexible Downtime : Generous time off helps keep you energized for your time on. Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future : Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks : It’s not just about you. We have perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics : From retail discounts to referral incentive awards—small perks can make a big difference. Equal Opportunity Employer We are an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

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