Associate, Sales Support

Associate, Sales Support page is loaded## Associate, Sales Supportlocations : MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razaktime type : Full timeposted on : Posted Todayjob requisition id : R Job Title : Associate, Sales SupportJob DescriptionWe are looking for a customer-oriented individual (English Speaker) to join our team as an Associate, Sales Support (Customer Service). In this role, you will assist customers through multiple communication channels, including calls, chats, emails, and social media platforms. While providing exceptional customer service is your primary focus, you will also have the opportunity to identify and close sales as a secondary responsibility.Job Description

• Customer Support : Provide outstanding assistance to customers via phone, live chat, emails, and social media platforms. Address customer queries, concerns, and requests in a timely, professional manner.
• Customer Satisfaction : Ensure customer satisfaction by resolving issues efficiently, maintaining service excellence, and meeting performance goals and KPIs.
• Issue Resolution : Collaborate with internal teams to solve customer issues or escalate as needed, ensuring swift resolutions and positive customer experiences.
• Sales Opportunities : Identify and act on potential sales opportunities during customer interactions. Close sales following company sales guidelines to drive business growth.
• Multi-Channel Support : Respond to customer inquiries across multiple platforms, ensuring no queries are missed, abandoned, or left unresolved.
• SLA Adherence : Ensure all inquiries are addressed within established service level agreements (SLAs), including response times for chats, calls, and emails.
• Collaboration : Work closely with colleagues and departments to share insights and provide a seamless customer experience across all communication channels.
• Ad-Hoc Tasks : Take on additional tasks or responsibilities from clients or internal teams as required.Location : MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun RazakLanguage Requirements : Time Type : Full time
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• Mission :
• ### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.#
• Company Overview :
• ### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO / AA / M / F / Vet / Disability Employer.

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