General Manager

Golden Jaguar Jewellery is seeking a dynamic, results-oriented General Manager (GM) to lead the entire organization, ensuring excellence across all departments including eCommerce, retail operations, sales, marketing, logistics, and customer service. The GM will drive strategic growth, oversee day-to-day operations, monitor KPIs across teams, and ensure efficient workflows that align with the company’s values and premium brand positioning in the luxury jewellery sector.

Key Responsibilities

Strategic Leadership & Business Growth

Develop and implement short- and long-term business strategies aligned with company goals

Identify and capitalize on new growth opportunities across local and international markets

Analyze market trends, customer behavior, and competitor activity to inform strategy

Company-Wide Operational Management

Oversee daily operations across all departments (eCommerce, retail, logistics, finance, customer service, HR, etc.)

Ensure efficient, cross-functional collaboration and strong communication between teams

Establish and refine internal processes to maximize productivity and efficiency

Performance Monitoring & KPI Management

Define, monitor, and evaluate KPIs for all departments and staff

Conduct regular performance reviews, provide feedback, and ensure alignment with company objectives

Prepare and present comprehensive monthly / quarterly business performance reports to leadership

Lead revenue growth initiatives across both digital and physical channels

Plan and execute sales campaigns, promotions, and new product launches

Oversee P&L management and financial reporting

Lead, mentor, and support staff across departments, promoting a culture of accountability and continuous improvement

Set clear performance expectations and support professional development initiatives

Foster a collaborative, high-performance work environment in line with the brand’s values

Digital & Brand Management

Oversee the company’s digital presence, ensuring a consistent and compelling brand image

Collaborate with marketing and creative teams to align branding, messaging, and campaign strategies

Ensure best-in-class customer experience across all digital and retail touchpoints

Ensure operational tools and systems (eCommerce platform, POS, CRM, ERP, etc.) are running efficiently

Lead technological upgrades to support business growth and improve the customer journey

Maintain data security, system reliability, and ease of use across platforms

Who We’re Looking For :

Bachelor’s Degree in Business, Management, Marketing, or related field (Master’s preferred)

Minimum 7–10 years of leadership experience, ideally within luxury retail, jewellery, or high-end consumer goods

Proven ability to lead diverse teams and drive cross-functional alignment

Strong strategic thinking, with the ability to execute with attention to detail

Proficient in business operations, finance, digital marketing, and retail management

Excellent communication, organizational, and problem-solving skills

Adaptable, data-driven, and passionate about continuous improvement and customer experience

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions :

• Which of the following statements best describes your right to work in Malaysia?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a general manager?
• How many years of retail management experience do you have?

Retail & Consumer Products 11-50 employees

GOLDEN JAGUAR JEWELLERY SDN. BHD. is an established company located near GM Klang. We are a company focused on talent development to help build our expanding business. We are looking for suitable candidates to join our company.

Our Vision - 2033 GJ to be the Top 3 Leading Gold Plated Jewellery Brand in ASEAN market

Mission - To attain the affordable cost so that everyone can afford a luxurios jewellery

Perks and benefits KPI Reward Education support Performance bonus, EPF & SOCSO inclusive, Generous

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