HR Advisor (Thai Speaker)

Selangor, Malaysia

• Job Family Group :
• Human Resources Jobs
• Worker Type :
• Regular
• Posting Start Date :
• October 1, 2025
• Business unit :
• Human Resources
• Experience Level :
• Early Careers
• Job Description :
• Key Responsibilities :
• Provide end-to-end HR Operations support to employees, line managers, and local HR.
• Execution of complex Local HR Processes, in line with existing policies and procedures, assuring high quality data management in Shell People, as well as documentation, including on-going support to employees.
• Management of cases according to established ways of working, including : + Using the Salesforce tool to log queries and updates, create tickets and ensure closure of tickets + WIP management, keeping customers updated on the status of open cases + Taking ownership of end-to-end processes + Handing-off cases to other teams in HR Services as required + Dealing with third party service providers + Meeting established KPIs and SLAs
• Timely escalation of complex queries to senior advisors, SMEs and policy teams. Acting as a country or process focal point if necessary
• Liaising with HR Business Partners, HR in the Country, Employees, and Line Managers, as required in order to resolve cases. Building partnerships with HR Partners (Stakeholders, HR Advice in Country, GOS and other HR Services teams) by clarifying policies and procedures, giving and asking for updates on case status, gathering missing data necessary for case
• processing, identifying best practices and knowledge sharing.
• Providing input for Knowledge Management within the team (including creation and ownership of documentation / job aids). Ensuring the info in Knowledge Management is up-to-date. Sharing best practices within the team, striving for continual improvement in service delivery, participating in improvement initiatives.
• Adhering to the Global Approval Matrix (GAM) and Financial Control Manual (implementing all established financial controls in daily work) & Data Privacy rules, including reporting all FCM & Data Privacy breaches.This position is for HR Advisor supporting Thailand Operations.
• DIMENSIONS
• Nature of work involves knowledge of HR policies, processes, & systems and can explain this to employees or supervisors. Acts as Process Focal Point / Subject Matter Expert for processes such as reporting. Works within a limited variety of well-defined procedures and practices (not necessarily standardized) and is supervised on progress and results by manager.
• Executes process steps in Workday, managing entries in Shell People.
• Job Purpose :
• To provide end to end HR Operations support (international mobility) to employees, line managers and local HR across a designated region.
• Principal Accountabilities :
• Take ownership of the end-to-end transfer process by managing International Transfers, Domestic Transfers (for expatriates), Repatriations (as focal point) and Termination activities as sending and / or receiving advisor. The IM Advisor is responsible for the following tasks :
• Manage transfer as a project by holding accountability for and coordinating all transfer activities as per the process & policy.
• Provide policy advice or / and clarify policy-related questions from the employee and the relocation advisor (and other parties if necessary, e.g. line managers, business HR).
• Focus on high quality customer service in each aspect of the transfer process by applying Beyond Service Excellence standards. That includes setting up and facilitating all briefing calls and adapting them (timing & content) to the employee’s circumstances & needs.
• Cooperate closely with the Relocation Advisor making sure all applicable relocation services are delivered in timely manner.
• Coordinate the communication & tasks of all relevant parties in the transfer process to deliver their service correctly & timely. Provide the updates on the progress of the transfer to business HR & line manager.
• Prepare first time right documentation (including employment documentation, notifications) required as per process & policy applying data privacy principle. Process the payroll actions as relevant for each transfer type aligned with the principles of the data privacy, financial controls & data quality. Complete all actions as per the process & policy in timely manner (within agreed KPIs & SLAs). Escalate complex cases and queries proactively & appropriately to coach, Team Leader, Relocation Advisor, IM Subject Matter Experts.
• Enable and promote best practice sharing between the team members striving for continual improvement of service delivery. Support other team members
• Must have :
• Candidates are required to be able to speak, read, and write in Thai language to be able to perform this role effectively.
• Minimum Qualifications :
• Diploma / Bachelor’s qualification - preferably in HR or Business Administration.
• Fresh graduates are welcome to apply; At least 1 year of work experience is an advantage
• Previous experience in Shared Services, Call Centre, Service environment is an advantage
• Exposure to an administration and / or services-oriented position is preferable
• Experience in service excellence
• English (Good command, both written & oral)
• SAP experience is an advantage
• Strong IT skills (Microsoft suite of products)
• What we offer
• You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.
• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote / mobile working.
• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and
• international teams.
• Gain access to a wide range of training and development programmes.
• We'd like you to know that Shell has a bold goal : to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal,
• Shell Business Operations (SBO) in Malaysia
• Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world. SBO Kuala Lumpur is home to 11 different functions that support Shell within the Southeast Asia, Oceania, and Middle East region. Housing more than 2000 employees, SBO Kuala Lumpur is focused on driving excellent corporate performance that enable Shell to operate in a global competitive and ever-changing business environment. Shell Business Operations (SBO) Kuala Lumpur is focused on driving excellent corporate performance in Contracting and Procurement, Creative Solutions, Customer Operations, Finance Operations, Human Resource, Information Technology, Legal Operations, Retail Centre

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