Manager (contract)-5

Overview

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. By taking the time to truly understand people, we provide support, services, solutions, and career paths that meet their needs. We are on a journey of transformation to become a future-ready learning organisation and Asia’s leading financial services partner for a sustainable future. This is the broad job description of the job profile; definitive details should be reviewed with your manager.

Account Services Officer

Welcome to a role where you are the first point of contact for our customers. You’ll help them manage their finances, build relationships, resolve complex issues, and make a meaningful difference in people’s lives.

Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Resolve complex account-related issues, such as transaction disputes and account discrepancies
• Provide product information and recommendations to customers
• Process account maintenance requests, such as address changes and account closures
• Collaborate with internal stakeholders to resolve customer issues and improve service delivery

Qualifications

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Your wellbeing, growth and aspirations are cared for as much as the needs of our customers.

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